Dialogue FY2016
Stakeholder Dialogues in 2016: Integration of Management and CSR
On November 25, 2016, we held a dialogue with experts with the objective of obtaining hints about how to increase corporate value through the integration of management and CSR. The panel of experts who participated this time has provided us with their opinions on a continuing basis since fiscal 2014, and this marked our third dialogue with them.
First, to report the progress on the panel's opinions received in the past two dialogues, we explained Mizuho's New Medium–Term Business Plan that covers the three–year period beginning in fiscal 2016, its CSR Initiative Policy, and Mizuho's Integrated Report 2016. We then asked panel members for their assessment of our progress in these activities. Next, with the aim of further increasing corporate value, we asked the panel their opinions and expectations about which of our initiatives we should strengthen further.
Knowledgeable Persons (Panel of Experts)
Mr.Takashi Nawa
Professor, Hitotsubashi University Graduate School of International Corporate Strategy
Ms.Sachiko Kishimoto
Executive Director, Center for Public Resources Foundation
Mr.Yoichi Mori
Certified Public Accountant and Member of the Framework Panel of the International Integrated Reporting Council (IIRC)
Facilitator
Mr.Tomohiko Yamaguchi
Cre–en Inc.
Participants from Mizuho
Koji Fujiwara
Managing Executive Officer (Group Chief Strategy Officer)
Katsusuke Hirako
General Manager, Corporate Communications Department
Kenji Tojo
Head of CSR Promotion Office, Corporate Communications Department
Progress Made to Date Based on the Opinions Expressed in the Two Previous Dialogues
Regarding the Development Process for Mizuho's Medium–Term Business Plan
- With due concern for the implementation story and strategy pyramid, emphasis was placed on clarifying objectives through the use of key performance indicators (KPIs).
- Taking a close look at history and taking account of environmental awareness today, we reconsidered the role Mizuho should play and considered Mizuho's objectives as a financial institution.
- With "society" as one key word, we proceeded to discuss our views of Mizuho's presence in society.
- Each in–house company formulated its strategies taking account of Mizuho's relationship with society.
Reflecting the Ideas of Experts in the New Medium–Term Business Plan and in Initiatives
- Advocated attaining the objective of the new medium–term business plan, which is to become a "Financial Services Consulting Group–the most trusted partner in solving problems and supporting the sustainable growth of customers and communities."
- Committed to working with our customers as a banking, trust banking, and securities that also provides asset management as well as research and consulting services.
- Strengthened our emphasis on the "customer first" principle and, to become the financial group we aim to be, we became the first Japanese financial institution to adopt the "in–house company" system form of corporate organization. Also, we included customer assessments of Mizuho in the evaluation of company performance.
- To become an institution that is indispensable and "one of a kind" to our customers and society, we began initiatives to pursue operational excellence.
- We strengthened our initiatives to implement our major strategies in asset management business, giving high priority to stewardship and ESG investments.
- Implemented drastic reforms in personnel management that place emphasis on respect for individuals.
- Worked to further integrate banking, trust banking, and securities and stepped up activities to put the "Area One MIZUHO Promotion Project" into action and have each business base take initiatives to deal with issues in their respective region.
- Set CSR targets (KPIs), including those for the main line of business.
- Prepared the Integrated Report 2016 giving due regard to the perspective of "society."
Outline of the Dialogue
[Assessment of Progress]
Mr. Nawa |
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Ms. Kishimoto |
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Mr. Mori |
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[Principal Opinions Regarding Strengthening Initiatives Going Forward]
Mr. Nawa |
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Mr. Mori |
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Mr. Nawa |
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Ms. Kishimoto |
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Mr. Nawa |
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Ms. Kishimoto |
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Mr. Mori |
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Mr. Nawa |
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Mr. Mori |
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Mr. Nawa |
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Ms. Kishimoto |
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Mr. Mori |
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[Taking Account of the Dialogue]
Taking account of the opinions and expectations discussed in the dialogue, Mizuho will be fully aware of the importance of awareness of the issues that were raised, work to gain full understanding internally, and move forward with activities to raise the sophistication of internal and external communication.