Our Business : Teams & Services

 

Operations Group


Global Trade Operations

The Global Trade Operations (GTO) team delivers comprehensive end-to-end Trade Finance services across multiple regions. Our expertise encompasses trade document examination under Letters of Credit in accordance with Uniform Customs and Practice (UCP), Collections per Uniform Rules of Collection (URC), Bill Booking, Acceptance, Settlements, and Trade Compliance Screening. We also provide issuance, advising, and confirmation services for Letters of Credit, Bank Guarantees and Standby LCs. In addition to these core functions, the GTO team serves as a mid-office for select overseas branches, facilitating direct communication with customers on trade-related inquiries. GTO is committed to expanding the scope and efficiency of its trade operations by adopting best practices and innovative solutions. Currently, our services support Mizuho branches in India, Dubai, Singapore, New York, Seoul, Hong Kong, Sydney, Manila, Taiwan, Ho Chi Minh City, Hanoi, and Bangkok.

Global Credit Administration

The Global Credit Administration (GCA) team drives global standards for credit risk management, enables process optimization and leverages advanced analytics to proactively mitigate risks. The services offered by GCA team cover the entire credit life cycle ranging from internal credit rating assessment, financial commentary write-ups, credit application renewal, limit registration, covenants management and due date control activities. The Global Credit unit provides services across geographies and countries like India, Singapore, Bangkok, Hong Kong, Manila and Sydney.

Global Loan Operations

The Global Loan Operations team manages the processing of Syndication and Bilateral Loan Administration. Their operations encompass handling drawdown-rollover requests, repayments and pre-payments, interest collection, FX reconciliation, among
other tasks. Presently, their client base includes India, New York, London and Singapore.

Global Remittance Operations

Global Remittance Operations majorly offers prime services in Remittance operations along with supporting other banking functions as well. At present, the team manages Remittances (both overseas and domestic), Interbank and Money Market transactions, Bilateral loans, Customer Forex transactions, In-house transfers, Cash pooling, Swift RMA support and more. Considering the criticality of the operations, this process involves prompt co-ordination while processing and supporting reconciliation of operational outcomes with reporting of transaction status in a proactive and timely manner. The services are presently extended to the Yangon, Hong kong and Singapore.

Global Securities Support

The offerings from Global Securities Support encompass Collateral management operations for non-centrally cleared over-the-counter derivatives. This involves executing portfolio reconciliation, managing disputes, handling reporting, and ensuring governance. Additionally, the team provides business, and IT support services specifically tailored for collateral management. GSS also performs and supports Market Risk function wherein we perform controls related tasks to make sure Mizuho Securities Co., Ltd., (MHSC Japan) is FRTB compliant. Regulatory Risk reporting, Model validation and Governance is also part of offerings

Global Quality Assurance

The Global Quality Assurance function acts as extension of regional QA team of Mizuho Bank and handles assurance services mainly focusing on anti-money laundering. Its deliverables include periodic quality assessment of each business process operation such Sanction List Maintenance, Screening of Remittance, Trade Finance and Transaction Filtering Transaction etc

Global KYC 

The Global KYC & AML team is responsible for insourcing key activities related to customer due diligence, including onboarding, periodic reviews, transaction monitoring, and other anti-money laundering services. These functions support Mizuho Bank as well as other entities within the Mizuho Group. MGS oversees multiple business lines across regions. We’ve successfully kick-started operations for India, while Singapore is scheduled for launch by the end of February. Additionally, Sydney is prepared and ready for migration

India Operations

India Operations provides end-to-end trade and cash management services across Indian branches, covering Imports, Exports, Trade Loans, Bank Guarantees, Deposits and Remittances. 

Our offerings include Letter of Credit issuance, settlements, term deposits, discounting and working capital solutions such as WCDL and packing loans, vendor bill and supply chain finance. 

With 24/7 remittance support and strong process automation, the team ensures compliant, efficient and timely delivery of services. 

These initiatives enhance liquidity, streamline payment cycles and strengthen customer experience across all branches while driving operational excellence and continuous improvement. 
 In line with our commitment to excellence, the team has implemented several process re-engineering and automation initiatives. These efforts have significantly reduced overall delivery time and have greatly enhanced the customer experience across all five India branches. We remain committed to driving operational efficiency and providing superior service to meet the evolving needs of our clients
 

 

IT Group

 

Global Digital Transformation

Digital Transformation team is at the forefront of technical transformation journey of MGS, fundamentally reshaping how businesses handle operations not only with precision but also mitigate the risk associated with compliances to the regulatory mandates.

The team offers a diverse range of cutting-edge digital solutions utilizing the latest technologies such as Robotics, Artificial Intelligence/Machine Learning, and OCR. These innovations are geared towards enhancing process efficiencies, controlling costs, and enabling seamless straight thorough processing. With a portfolio boasting over 250 automated solutions developed across multiple offshore offices, the team also delivers Business Process Management solutions using workflow systems. Currently, they are actively deploying these solutions across branches in London, Seoul, Mexico, Singapore, Sydney, Hong Kong, Yangon, and India

Global IT Development

GIT Dev Team serves as backbone of MGS Infrastructure, ensuring seamless operations and innovative advancements. It involves managing a robust EUC (End User Computing) portfolio in adherence to Head Office Policy Guidelines and RBI Regulations. Automation of critical tasks to streamline the workflow, boost productivity, improve service delivery, & ensure compliance. It also ensures data integrity, accuracy, and reliability by storing data in secured & centralized data repositories. In addition, it does effective management of Customer Data using master repository system. Finally managing automated dispatches of key reports to customers from time-to-time.

Global Helpdesk Operations

The Global Helpdesk Operations team is an essential component of Information Technology and Business Process Services, and acts as the primary point of contact for users who require assistance on technical issues, access inquiries, contact information or any other service requests. The team serves as a centralized hub designed specifically to maintain business continuity by addressing and resolving IT related issues for any application, such as internal GBASE, Pega systems, etc.

Global IT Infrastructure & Cybersecurity Services

MGS delivers a comprehensive suite of IT and cybersecurity services designed to empower business operations and drive organizational success worldwide. Our solutions are built on reliability, security, and innovation, providing seamless support for our clients’ evolving needs.

Service Desk Operations

Our Regional Service Desk offers 24/7 support across the globe, ensuring a consistent and seamless user experience. With a strong focus on responsiveness and customer satisfaction, our expert team promptly addresses technical issues, minimizes disruptions, and supports business continuity for all users.

Enterprise Application Support
MGS ensures the reliable, secure, and efficient operation of enterprise applications through continuous monitoring, proactive maintenance, and rapid incident resolution. Our approach enhances system performance, reduces risk, and enables organizations to maximize the value of their technology investments.

IT Infrastructure Support
We provide industry-leading support for servers, storage, and VMware environments through a tiered support model, guaranteeing maximum uptime and optimal performance. Our data centre and infrastructure services are engineered for resilience, scalability, and efficiency, allowing clients to focus on their core business activities with confidence.

IT Governance, Risk, and Compliance (ITGRC)
MGS conducts comprehensive security and risk posture assessments, leveraging frameworks such as IT Capabilities & Maturity Framework (IT-CMF). Our ITGRC services include third-party risk management (TPRM) and ongoing compliance support, helping organizations navigate regulatory requirements and maintain robust governance standards.

Cyber Security & Data Privacy
Our cybersecurity portfolio spans advanced threat detection and response (EDR, MDR, XDR), cloud and infrastructure security, vulnerability assessments, and privileged access management (CyberArk). We implement cutting-edge solutions for Azure AVD, Office 365, and SASE (Zscaler), ensuring robust protection of client data and privacy across all environments.

Common Areas & Innovation

  • Project Management: Since 2020, we have delivered top-tier project management solutions, ensuring seamless execution, timely delivery, and alignment with business objectives for clients across multiple regions.
  • Technology & Risk Dashboard: Our integrated dashboards provide real-time visibility into technology performance and risk posture, supporting informed decision-making and proactive management.
  • Innovation Hub: MGS fosters innovation by providing a collaborative environment for developing and testing new technologies, driving continuous improvement and competitive advantage.
  • Sandbox Environment: We offer secure, isolated sandbox environments for testing and validating new applications, configurations, and security measures without impacting production systems
     

 

 

Global Business Transformation 


The Global Business Transformation team—formerly known as the SEIBI team—is a specialized unit within Mizuho Global Services, committed to driving strategic change across Mizuho Bank. With a strong focus on the Asia-Pacific region, the team delivers expertise in:

  • Business analysis
  • Project and program management
  • Support for new system implementations
     

This group plays a pivotal role in enabling operational excellence and digital transformation across regional functions.

Regional Planning & Functional Support

Regional Planning and Functional Support operates as a strategic division within the Global Business Transformation Group, providing cross-regional project support and governance. Its core responsibilities include:

  • Ensuring strategic alignment and effective project oversight
  • Managing resources, budgets, and risk mitigation
  • Facilitating stakeholder engagement and communication
  • Additionally, the team supports:
  • Business requirement definition and analysis
  • End-user support and progress tracking
  • By integrating these capabilities, the unit empowers successful project delivery and long-term transformation across the organization.
 

Regional Market Function

The Regional Market Function (RMF) in MGS plays a crucial role in enhancing operational efficiency and driving market transformation at Mizuho Bank. RMF leads strategic initiatives such as legacy system decommissioning and business process modernization by effectively utilizing project management methodologies, tools, data analysis, and stakeholder collaboration. Key responsibilities include developing business cases, analysing and optimizing processes, and leading project implementations. 

Regional Trade Function

Regional Trade Function team is a part of Global Business Transformation Group. It is the strategic unit of Mizuho global services for driving transformative change in Mizuho bank under Trade Finance domain. Our Primary focus is to cater to Asia pacific region across the domains of Business analysis, project management, system implementation supports etc. focussing on Trade Finance domain which includes Documentary Trade, Collections, Guarantees and Supply Chain Finance products. 
 

 

 

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