Our Business : Teams & Services

1. Global Trade Operations

Services: End‑to‑end Trade Finance services encompassingtrade document examination under Letters of Credit in accordance with theUniform Customs and Practice (UCP) and handling of collections as per theUniform Rules for Collections (URC). Our services also include issuance,advising, and confirmation services, while acting as a mid‑officefor selected overseas branches and facilitating direct communication withcustomers on trade‑related inquiries. The suite of productsincludes letters of credit, bill booking, acceptances, settlements, bank guarantees,and standby letters of credit, ensuring comprehensive and compliant tradefinance solutions.

Region: India, Dubai, Singapore, New York, Seoul,Hong Kong, Sydney, Manila, Taiwan, Ho Chi Minh City, Hanoi, and Bangkok.

2. Global Credit Administration

Services: Credit risk management comprising entirecredit life cycles ranging from internal credit rating assessment, financialcommentary write-ups, credit application renewal, limit registration, covenantsmanagement and due date control activities.

Region: India, Singapore, Bangkok, Hong Kong,Manila and Sydney.

3. Global Loan Operations

Services: Processing of Syndication and BilateralLoan Administration. Also, handling drawdown-rollover requests, repayments andpre-payments, interest collection, foreign exchange reconciliation.

Region: India, New York, London, Sydney, Soeuland Singapore.

4. Global Remittance Operations

Services: Managing Remittances (both overseas anddomestic), interbank and money market transactions, bilateral loans, customer forextransactions, in-house transfers, cash pooling, swift RMA support. This processinvolves prompt co-ordination while processing and supporting reconciliation ofoperational outcomes with reporting of transaction status in a proactive andtimely manner.

Region: Yangon, Hong Kong and Singapore.

5. Global Securities Support

Products: Collateral management operations fornon-centrally cleared over-the-counter derivatives. This involves executingportfolio reconciliation, managing disputes, handling reporting, and ensuringgovernance. Providing business and IT support services specifically tailoredfor collateral management. Performing and supporting market risk functionwherein we perform controls related tasks to make sure Mizuho Securities Co.,Ltd., (MHSC Japan) is FRTB compliant. Regulatory Risk reporting, Modelvalidation and Governance are also part of offerings

Region: MHSC Japan

6. Global Quality Assurance

Services: Handling assurance services mainlyfocusing on anti-money laundering. Deliverables include periodic qualityassessment of each business process operation such Sanction List Maintenance,Screening of Remittance, Trade Finance and Transaction Filtering Transactionetc

7. Global KYC

Services: Insourcing key activities related to customerdue diligence, including onboarding, periodic reviews, transaction monitoring,and other anti-money laundering services. These functions support Mizuho Bankas well as other entities within the Mizuho Group.

Region: India, Singapore.

8. India Operations

Services: Providing end-to-end trade and cashmanagement services across Indian branches, covering imports, exports, trade loans,bank guarantees, loans, deposits and remittances. Our offerings include letterof credit issuance, settlements, term deposits, discounting and working capitalsolutions such as WCDL and packing loans, vendor bill and supply chain finance.24/7 remittance support and strong process automation, ensuring compliant,efficient and timely delivery of services.

Regions: Chennai, New Delhi, Bangalore, Mumbai and Ahmedabad.

1. Global Digital Transformation

Services: Diverse range of cutting-edge digitalsolutions utilizing the latest technologies such as Robotics, ArtificialIntelligence/Machine Learning, and OCR. These innovations are geared towardsenhancing process efficiencies, controlling costs, and enabling seamlessstraight thorough processing. With a portfolio boasting over 250 automatedsolutions developed across multiple offshore offices, the team also deliversBusiness Process Management solutions using workflow systems.

Region: London, Seoul, Mexico, Singapore, Sydney,Hong Kong, Yangon, and India.

2. Global IT Development

Services: Ensuring seamless operations andinnovative advancements. It involves managing a robust EUC (End User Computing)portfolio in adherence to head office policy guidelines and RBI Regulations.Automation of critical tasks to streamline the workflow, boost productivity,improve service delivery, & ensure compliance. Effective management of customer data usingmaster repository system. Finally managing automated dispatches of key reportsto customers from time to time.

3. Global Helpdesk Operations

Services: Primary point of contact for users whorequire assistance on technical issues, access inquiries, contact informationor any other service requests. The team serves as a centralized hub designedspecifically to maintain business continuity by addressing and resolving ITrelated issues for any application, such as internal GBASE, Pega systems, etc.

4. Global IT Infrastructure & Cybersecurity Services

Services:

Delivers a comprehensive suite of IT and cybersecurity servicesas follows: Service Desk Operations

Our Regional Service Desk offers 24/7 support across the globe,ensuring a consistent and seamless user experience. With a strong focus onresponsiveness and customer satisfaction, our expert team promptly addressestechnical issues, minimizes disruptions, and supports business continuity forall users.

Enterprise Application Support

MGS ensures the reliable, secure, and efficient operation ofenterprise applications through continuous monitoring, proactive maintenance,and rapid incident resolution. Our approach enhances system performance,reduces risk, and enables organizations to maximize the value of theirtechnology investments.

IT Infrastructure Support

We provide industry-leading support for servers, storage, andVMware environments through a tiered support model, guaranteeing maximum uptimeand optimal performance. Our data centre and infrastructure services areengineered for resilience, scalability, and efficiency, allowing clients tofocus on their core business activities with confidence.

IT Governance, Risk, and Compliance (ITGRC)

MGS conducts comprehensive security and risk postureassessments, leveraging frameworks such as IT Capabilities & MaturityFramework (IT-CMF). Our ITGRC services include third-party risk management(TPRM) and ongoing compliance support, helping organizations navigateregulatory requirements and maintain robust governance standards.

Cyber Security & Data Privacy

Our cybersecurity portfolio spans advanced threat detection andresponse (EDR, MDR, XDR), cloud and infrastructure security, vulnerabilityassessments, and privileged access management (CyberArk). We implementcutting-edge solutions for Azure AVD, Office 365, and SASE (Zscaler), ensuringrobust protection of client data and privacy across all environments.

The Global Business Transformation team,formerly known as the SEIBI team—is a specialized unit within Mizuho GlobalServices, committed to driving strategic change across Mizuho Bank. With astrong focus on the Asia-Pacific region, the team delivers expertise in:

• Business analysis
• Project and program management
• Support for new system implementations

This group plays a pivotal role inenabling operational excellence and digital transformation across regionalfunctions.

1. Regional Planning & Functional Support

Services: Providing cross-regional project supportand governance. Its core responsibilities include ensuring strategic alignmentand effective project oversight, managing resources, budgets, and riskmitigation, facilitating stakeholder engagement and communication the teamsupports: Business requirement definition and analysis, end-user support andprogress tracking.

2. Regional Market Function

Services: Leading strategic initiatives such aslegacy system decommissioning and business process modernization by effectivelyutilizing project management methodologies, tools, data analysis, andstakeholder collaboration. Key responsibilities include developing businesscases, analysing and optimizing processes, and leading project implementations.

3. Regional Trade Function

Services: Catering Asia Pacific region across thedomains of business analysis, project management, system implementationsupports etc. focusing on trade finance domain which includes documentary trade,collections, guarantees and supply chain finance products.