Customer Support
For any support you can reach out to us, using the below mode:
email: support.giftcity@mizuho-cb.com
call us on +91-79-6916-3900 (during business hours)
Complaint Handling And Grievance Redressal
Click Here for Grievance Redressal Policy (PDF/271KB)
In case of any complaint / grievance, please contact as under:
1st Level
Complaint Redressal Officer (CRO)
Mr.Pankaj B Patil
tel: +91-79 6916 3915
e-mail: crogift@mizuho-cb.com
2nd Level
Complaint Redressal Appellate Officer (CRAO)
Mr. Puneet Agarwaltel. +91-79 6916 3911e-mail: craogift@mizuho-cb.com
Complaints received by Mizuho Bank, Ltd. - GIFT IBU from its customers
Sr. No
Particulars
Financial Year
2024 - 25
1
Number of complaints pending at the beginning of the year.
Nil
2
Number of complaints recieved during the year.
Nil
3
Number of complaints resolved during the year.
Nil
4
Number of complaints rejected during the year.
Nil
5
Number of complaints pending at the end of the year.
Nil