Service Names

Details of Service Suspension

ATM Services

• All transactions at Mizuho Bank ATMs
• All transactions using Mizuho Bank ATM cards at all ATMs, including those of other financial institutions and those at convenience stores

Note: Availability dates and times may vary depending on the branch or partner financial institution. Regarding Transfers at AEON Bank ATMs Transfers will be unavailable from 9:00 PM on Saturday, October 11, 2025, to 1:00 PM on Sunday, October 12, 2025.In addition, some ATMs of financial institutions other than Mizuho Bank and “VIEW ALTTE” machines will also be unavailable during this same period. Note: The lottery ticket sales service at Mizuho Bank ATMs will be suspended from 8:00 PM on Saturday, October 11, 2025, to 1:00 PM on Sunday, October 12, 2025.

Mizuho Direct (Online Banking) and Related Services

• Online banking and Mizuho Direct app services, including balance inquiries, fund transfers, lottery purchases, investment trust services, and other services
• Pay-easy tax and fee payment services
• Online balance inquiry service
• Online direct debit service
• Online fund transfer settlement service
• Integrated services with partner companies (Mizuho Direct API)

Mizuho Direct [Telephone Banking] (dial number: 0120-898-324)

• Automated menu services:

Services that involve customer information verification, such as balance inquiries, transaction history inquiries, and account unlocking

Services provided through contact centers (0120-3242-86, 0120-3242-99, 0120-324-021, and other numbers for individual customers)

• Operator-assisted services:

Services requiring customer information verification, such as identity verification

Note:

Support from live operators will be unavailable from 5:00 PM on Saturday, October 11, 2025, to 1:00 PM on Sunday, October 12, 2025.

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• Automated menu services:

Automated services that involve customer information verification, including balance inquiries, transaction history inquiries, and account unlocking

Pay-easy Direct Debit Service

• Applications for direct debit using ATM cards

Mizuho Mileage Club Card (Credit Card)

Details of

• Online applications for the Mizuho Mileage Club Card

Notes:

1. Mizuho Mileage Club Card / THE POINT services will be unavailable from 9:45 PM on Saturday, October 11, 2025, to 1:00 PM on Sunday, October 12, 2025.
2. Mizuho Mileage Club Card (UC and Saison) services will be unavailable from 9:40 PM on Saturday, October 11, 2025, to 1:00 PM on Sunday, October 12, 2025.

However, credit card payments and other usage will remain available during the service suspension period.

Mizuho JCB Debit

• Online applications for the Mizuho JCB Debit Card

Note: Card payments will remain available during the service suspension period.

Mizuho Account Opening & Procedures App

• Submitting individual Social Security and Tax Numbers (My Number)

Online application services

• Applications for Mizuho Direct and changes to Mizuho Direct passcodes
• Services for updating addresses and phone numbers

Note: Unavailable starting from 9:55 PM on Saturday, October 11

Ask Mizuho (Oshiete Mizuho-san)

• Message sending

Mizuho Mileage Club and Mizuho Point

• Access to My Page
• Checking and exchanging points as well as other related services

Services for investment trust account opening and for installment-type investment trusts

• Opening investment trust accounts via these services

Life Design Navigation Service

• Services requiring login

Note: Services available without login can still be used.

The iDeCo Online Application System

• Identity verification using Mizuho Direct and setup of direct debit

The Transaction Purpose Confirmation Online Service

• Website-based transaction purpose confirmation services

Note: Services will be suspended from around 9:30 PM on Saturday, October 11, 2025, to around 1:00 PM on Sunday, October 12, 2025.

Mizuho Wallet for Android / Mizuho Wallet for iOS

• Smart Debit: New issuance

Customers will still be able to make payments, up to the amount of the account balance.

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• Mizuho Suica: New issuance and adding funds from withdrawal accounts

Customers will still be able to make payments using the already added balance on Mizuho Suica. Customers will also still be able to add funds at station ticket machines or ATMs.

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• Mizuho JCB Debit: Setting the display of account information on the top screen
• Mizuho Mileage Club Card/The Point (iOS only): Setting the display of account information on the top screen

• J-Coin Pay: Linking to, adding funds from, and returning funds to Mizuho Bank accounts

Customers will still be able to make payments using the already added balance on J-Coin Pay.

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• Balance inquiry and transaction history inquiry

Details of Service Suspension

J-Coin Pay

• Returning funds to financial institution accounts, including Mizuho Bank accounts
• Adding funds from Mizuho Bank accounts
• Linking to Mizuho Bank accounts

Aizu Coin

• Adding funds from Mizuho Bank accounts
• Linking to Mizuho Bank accounts
• Merchant sales withdrawals

Nyan Pay

• Adding funds from Mizuho Bank accounts
• Linking to Mizuho Bank accounts

Everiwa Wallet

• Adding funds from Mizuho Bank accounts
• Merchant sales withdrawals
• Linking to Mizuho Bank accounts

Yakult Pay

• Adding funds from Mizuho Bank accounts
• Linking to Mizuho Bank accounts

Bank Pay

• All transactions using Mizuho Bank accounts

Adding Funds on Various Payment Apps

• Adding funds from Mizuho Bank accounts to PayPay and other payment apps

Mizuho Debit Card Services (J-Debit)

• Debit payments using ATM cards at J-Debit member stores

Question

Answer

When will the system maintenance (service suspension) take place?

The scheduled maintenance period is from 10:00 PM on Saturday, October 11, 2025 to 1:00 PM on Sunday, October 12, 2025.

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Similar system maintenance is also planned for multiple occasion in 2026. The specific schedule will be announced later on the Mizuho Bank website and other channels.

What is the purpose of the system maintenance planned for October 2025?

The system maintenance is necessary to meet the upcoming maintenance deadline for our core banking system, which handles essential banking operations such as deposits, loans, and fund transfers.

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We apologize for any inconvenience this may cause and ask for your kind understanding and cooperation.

Which services will be suspended?

Nearly all services will be temporarily unavailable, including:

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• The use of Mizuho Bank ATM cards at ATMs, including those of other financial institutions and those at convenience stores
• Mizuho Direct (online banking)
• Adding funds to electronic payment services such as J-Coin Pay, Mizuho Suica and PayPay
  For more details, please refer to the "List of Suspended Services.

Will there be any changes to the products and services I currently use?

There will be no changes to the content of our products and services. You can continue using them as usual after the system maintenance is completed.

Can Mizuho JCB Debit (for individuals), Smart Debit (for individuals), and Mizuho Business Debit (for corporations and sole proprietors) still be used?

Yes, Mizuho JCB Debit, Smart Debit, and Mizuho Business Debit will remain available during the system maintenance period.

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For more details, please refer to the "List of Suspended Services.

I use smartphone payment services (e.g., --○○Pay), charging adding funds from my Mizuho Bank account. What happens during the system maintenance?

During the system maintenance, you will not be able to add funds from your Mizuho Bank account.

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However, payments using the already added balance on the smartphone payment service can still be made during the service suspension period.

What happens if I transfer funds from another financial institution to a Mizuho Bank account during the system maintenance?

Transfers to Mizuho Bank and Mizuho Trust & Banking Accounts: Transfers from other financial institutions during the suspension period may be credited to the account on or after Tuesday, October 14.

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