About

Mizuho Bank Ltd is the banking subsidiary of Mizuho Financial Group of Japan, one of the world's largest financial service providers.

In 1974, one of Mizuho's legacy bank commenced its branch operation in Singapore and for over 40 years, we have a presence in Singapore.

Mizuho Bank Singapore Branch holds a Full Bank License and provides banking services to more than 2,000 Japanese and non–Japanese customers, operating with staff strength of more than 700 in Singapore. Its principal business encompasses corporate finance, trade finance, cash management, funds transfers, project finance and treasury. It also collaborates with its affiliate company, Mizuho Securities, to provide investment banking solutions to its customers.

Singapore Branch also serves as a regional office for bank's Asia & Oceania operations (excluding East Asia).

Address 12 Marina View, #08–01 Asia Square Tower 2, Singapore 018961, Republic of Singapore
Tel 65-6805-2000
Open Monday – Friday
Activities
  • -Deposit-taking
  • -Lending
  • -L/C issuance, acceptance and confirmation
  • -Acceptance and negotiation of import/export bills
  • -Remittance, forward exchange contracts
  • -Guarantees

Access: Approximately 30 minutes' drive from Changi Airport

Our Leadership

Koichi Zaiki
Managing Executive Officer and CEO for APAC
Mizuho Bank, Ltd.

Koichi Zaiki is the Managing Executive Officer and APAC CEO of Mizuho, and the Chairman of Mizuho China.

Based in Mizuho’s APAC hub in Singapore, oversees Mizuho's operations across the Asia Pacific region (ex-Japan), where Mizuho is present across 14 markets with around 6000 employees. Prior to his current role, Mr Zaiki was Operating Officer and General Manager in Mizuho’s Automotive and Technology Industry Department. He was also Chief Administrative Officer and General Manager, Mizuho Americas, where he led the commercial and investment banking franchise out of Mizuho’s New York office.

With a career spanning three decades in the banking industry, Mr Zaiki brings a wealth of knowledge and expertise spanning across Europe, America and Asia.

Mr Zaiki graduated with a BA in Law from Tokyo University, and holds a Master of Science in Business from Stanford University, USA.

Josephine Lok
GM and Singapore CEO
Mizuho Bank Singapore

Josephine is the CEO for Mizuho Bank Singapore where she drives the bank’s strategic vision, spearhead growth initiatives and foster innovation.

With more than two decades of senior management experience and a proven track record in the financial industry, Josephine is a highly respected leader and brings with her keen insights into operational efficiency and client-focused strategies.

Prior to Mizuho, Josephine was the Singapore COO at UBS where she played a key role in steering the organization through critical operational strategies and advancement.

Josephine has also held leadership positions in Credit Suisse, overseeing functions such as strategic acquisition and business development. She started her career in Accenture and is one of the industry pioneers in the data analytics field.

Deeply committed to making meaningful impact in society, Josephine is dedicated to mentoring young talents across the region with the goal to inspire and prepare the next generation of professionals for the financial industry.

Personal Data Protection Policy

The purpose of this document ("Data Protection Policy") is to inform you of how MIZUHO BANK, LTD. (Singapore branch) manages personal data which is subject to the Singapore Personal Data Protection Act 2012 of Singapore (as amended and modified from time to time) ("The Act") and its related regulations, and guidelines issued, amended and modified from time to time. Please take a moment to read this Data Protection Policy so that you know and understand the purposes for which we collect, use and disclose your personal data.

By entering into any agreements with us, interacting with us, submitting information to us, or applying for any products or services offered by us, you agree and consent to MIZUHO BANK, LTD. (Singapore branch) (including its related corporations and business units) (collectively, the "Companies"), as well as our respective agents (collectively referred to herein as "Mizuho", "us", "we" or "our") collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to the Companies' authorised service providers and relevant third parties in the manner set forth in this Data Protection Policy.

This Data Protection Policy supplements but does not supersede or replace any other consents which you may have previously provided to Mizuho in respect of your Personal Data, and your consents herein are additional to any rights which to any of the Companies may have at law to collect, use or disclose your personal data.

Mizuho may from time to time update this Data Protection Policy to ensure that this Data Protection Policy is consistent with our future developments, industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of the Data Protection Policy as updated from time to time and as we may notify you of, whether by email, providing you with a hard copy, or otherwise uploading onto our website https://www.mizuhogroup.com/asia-pacific/singapore/about/compliance/personal. Please check back regularly for updated information on the handling of your Personal Data.

This Data Protection Policy was last updated on 28 March 2025.

For the avoidance of doubt, this Data Protection Policy forms a part of the terms and conditions governing your relationship with us ("Terms and Conditions") and should be read in conjunction with those Terms and Conditions.

1. Personal Data

1.1

In this Data Protection Policy, "Personal Data " refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

1.2

Examples of such Personal Data you may provide to us include (depending on the nature of your interaction with us) your name, passport or other identification number, telephone number(s), mailing address, email address and any other information relating to any individuals which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.

2. Collection of Personal Data

2.1

Generally, we collect Personal Data in the following ways:

  1. when you submit forms or applications to us;
  2. when you submit queries, requests, complaints or feedback to us;
  3. when you interact with our staff, which may include customer service officers, relationship managers and other representatives, e.g. via telephone calls (which may be recorded), letters, fax, face–to–face meetings and email;
  4. when your images are captured by us in the form of photographs or videos, including via our CCTV cameras while you are within our premises or when you attend our events;
  5. when you use any of our services;
  6. when you are contacted by, and respond to, our marketing representatives and agents and other service providers;
  7. when you respond to our request for additional Personal Data;
  8. when you ask to be included in an email or other mailing list;
  9. when we receive instructions from a third party lender to collect your personal data to facilitate the provision and administration of banking facilities;
  10. when we receive your personal data from business partners, public agencies, your employer and other third parties in connection with your relationship with us, including for banking products, insurance policies or job applications; and
  11. when you submit your Personal Data to us for any other reasons.

2.2

When you browse our website, you generally do so anonymously but please see the section below on cookies. We do not at our website automatically collect Personal Data, including your email address unless you provide such information or login with your account credentials.

2.3

If you provide us with any Personal Data relating to a third party (e.g. information concerning employees, directors, authorised persons, and/or family members), by submitting such information to us, you represent to us that you have obtained the consent of that third party to you providing us with their Personal Data for the purposes stated in this Data Protection Policy.

2.4

You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to fulfil your requests and/or applications.

3. IP Address

3.1

An IP address is a number that is assigned by your Internet Service Provider to your device when you connect to the internet.

3.2

When you visit our website, your IP address is automatically logged in our server. We use your IP address to help diagnose problems with our server, and to administer our website. From your IP address, we may identify the general geographic area from which you are accessing our website. However, we will not be able to pinpoint the exact geographic location from which you are accessing our website. Generally we do not link your IP address to anything that can enable us to identify you unless it is required by applicable laws and regulations.

4. Information on Cookies

4.1

A cookie is an element of data that a website can send to your browser, which may then store it on your system. We use cookies in some of our pages to store visitors' preferences and record session information.

4.2

The information that we collect is then used to ensure a more personalised service level for our users. You can adjust settings on your browser so that you will be notified when you receive a cookie. Should you wish to disable the cookies associated with these technologies, you may do so by changing the setting on your browser. However, you may not be able to enter certain part(s) of our website, and some of the functions and services may not be able to function without cookies.

4.3

Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies.

5. Purposes for the Collection, Use and Disclosure of Your Personal Data

5.1

Generally, Mizuho collects, uses and discloses your Personal Data for the following purposes:

  1. responding to your queries, requests, complaints and feedback;
  2. processing your instructions;
  3. managing the administrative and business operations of Mizuho and complying with internal policies and procedures;
  4. facilitating business asset transactions (which may extend to any mergers, acquisitions and debt or asset sales) involving Mizuho;
  5. verifying your identity;
  6. matching any Personal Data held which relates to you for any of the purposes listed herein;
  7. preventing, detecting and investigating crime, including terrorist financing, fraud and money–laundering, and analysing and managing commercial risks;
  8. maintaining the security of Mizuho premises (including but not limited to CCTV surveillance);
  9. managing ad hoc projects and initiatives;
  10. generating reports and analytics in relation to our products and services;
  11. conducting our due diligence;
  12. meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on Mizuho or to assist in law enforcement and investigations by relevant authorities (including but not limited to disclosures to regulatory bodies, conducting audit checks, surveillance and investigation);
  13. legal purposes (including but not limited to drafting and reviewing documents, obtaining legal advice and facilitating dispute resolution); and
  14. purposes which are reasonably related to the aforesaid.

5.2

In addition, Mizuho collects, uses and discloses your Personal Data for the following purposes depending on the nature of our relationship with you:

  1. If you are an individual customer, Mizuho collects, uses and discloses your Personal Data for the following purposes:
    1. assessing your application for any of our products and services and verifying your financial standing through credit checks;
    2. opening or continuation of accounts and establishing or providing banking services and facilitating the continuation or termination of the banking relationship (including but not limited to customer onboarding, account maintenance, account closure, rectification of documents and archiving documents);
    3. facilitating the daily operation of services and credit facilities;
    4. providing client servicing (including but not limited to remittance services, mailing services, reconciliation services, asset management and providing customer satisfaction services);
    5. facilitating the provision and administration of loan facilities (including but not limited to syndicated loans) where Mizuho acts as agent;
    6. facilitating the transfer of funds within Mizuho bank accounts or from Mizuho bank accounts to external bank accounts and vice versa;
    7. reviewing client portfolios and ensuring the ongoing credit worthiness of customers;
    8. providing you with the products and services which you have requested for example, processing transactions, banker's guarantee, letters of guarantee, cheque deposits and issuances, cash deposits and withdrawals and providing loans and overdraft facilities (including but not limited to the evaluation of credit risks and enforcement of repayment obligations);
    9. managing investment products (including but not limited to the provision of bond administration services, financing, treasury and foreign exchange products and services) and providing custodial services;
    10. facilitating data migration and testing;
    11. networking to maintain customer relationship (including but not limited to providing business updates); and
    12. purposes which are reasonably related to the aforesaid.
  2. If you are the owner, chairman, director, employee, mandatee, authorised signatory or guarantor of an organisation that is a corporate banking customer, Mizuho collects, uses and discloses your Personal Data for the following purposes:
    1. assessing the corporate customer's application for any of our products and services and verifying its financial standing through credit checks;
    2. opening or continuation of accounts and establishing or providing banking services and facilitating the continuation or termination of the banking relationship (including but not limited to customer onboarding, account maintenance, account closure, rectification of documents and archiving documents);
    3. facilitating the daily operation of services and credit facilities (including but not limited to updating contact details of investors and investees, corporate action processing and entering into ancillary arrangements relating thereto);
    4. providing client servicing (including but not limited to the provision of agency services, remittance services, mailing services, reconciliation services, asset management and providing customer satisfaction services);
    5. facilitating the provision and administration of loan facilities (including but not limited to syndicated loans) where Mizuho acts as agent;
    6. facilitating the transfer of funds within Mizuho bank accounts or from Mizuho bank accounts to external bank accounts and vice versa;
    7. reviewing client portfolios ensuring the ongoing credit worthiness of customers;
    8. providing you with the products and services which you have requested for example, processing transactions, banker's guarantee, letters of guarantee, cheque deposits and issuances, cash deposits and withdrawals and providing loans and overdraft facilities (including but not limited to the evaluation of credit risks and enforcement of repayment obligations);
    9. managing investment products (including but not limited to the provision of syndicated loans, bond administration services, financing, treasury and foreign exchange products and services) and providing custodial services
    10. facilitating data migration and testing;
    11. networking to maintain customer relationship (including but not limited to providing business updates); and
    12. purposes which are reasonably related to the aforesaid.
  3. If you are a trading partner of Mizuho, Mizuho collects, uses and discloses your Personal Data for the following purposes:
    1. facilitating the daily operation of trading services;
    2. updating your contact details; and
    3. purposes which are reasonably related to the aforesaid.
  4. If you are a counterparty to a transaction (for example, a beneficiary of a fund transfer or payment) or a contractual agreement, Mizuho collects, uses and discloses your Personal Data for the following purposes:
    1. providing cash and transactional services (including but not limited to issuing letters of credit and letters of guarantee);
    2. drafting and reviewing of contracts and agreements; and
    3. purposes which are reasonably related to the aforesaid.
  5. If you are an employee, officer or owner of an external service provider which has been engaged, outsourced or prospected by Mizuho, Mizuho collects, uses and discloses your Personal Data for the following purposes:
    1. managing and evaluating project tenders;
    2. processing and payment of vendor invoices; and
    3. purposes which are reasonably related to the aforesaid.
  6. If you submit an application to us as a candidate for an employment or representative position, Mizuho collects, uses and discloses your Personal Data for the following purposes:
    1. conducting interviews;
    2. processing your application (including pre-recruitment checks involving your qualifications);
    3. providing or obtaining employee references and for background screening;
    4. processing employment pass applications, visa applications and offer of employment;
    5. evaluating and assessing your suitability for the position applied for; and
    6. any other purposes reasonably related to any of the above.
  7. If you are a visitor to Mizuho office:
    1. facilitating your visit to our premises, including verifying your identity;
    2. facilitating and organising training events and seminars held on our premises; and
    3. any other purposes reasonably related to any of the above.

5.3

In addition, where permitted under the Act or where you have specifically consented to the same, Mizuho may also collect, use and disclose your Personal Data as follows:

  1. organising promotional and corporate events;
  2. sending newsletters;
  3. sending you details of products, services, special offers and rewards, either to our customers generally, or which we have identified may be of interest to you (including but not limited to cross selling and telemarketing);
  4. providing services, products and benefits to you, including promotions, loyalty and reward programmes;
  5. leads generation and management;
  6. providing cross–referrals to other members of the Mizuho group; and
  7. conducting market research, understanding and determining customer location, preferences and demographics for us to review, develop and improve our products, services and also develop special offers and marketing programmes.

5.4

If you have provided your Singapore telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your Singapore telephone number(s), then from time to time, Mizuho may contact you using such Singapore telephone number(s) (including via voice calls, text, fax or other means) with information about our products and services (including discounts and special offers).

5.5

In relation to particular products or services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.

6. Disclosure of Personal Data

6.1

Your Personal Data held by us shall be kept confidential. However, in order to provide you with effective and continuous products and services, and for the purposes listed above (where applicable), your Personal Data may be disclosed to the following, whether they are located overseas or in Singapore:

  1. entities within Mizuho and our related corporations;
  2. agents, contractors, third party service providers, or their sub-contractors who provide operational services to Mizuho, such as courier services, telecommunications, information technology, payment, payroll, processing, training, market research, storage, archival or other services to Mizuho;
  3. recipients of bank reference letters;
  4. any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any mergers, acquisitions and debt or asset sale) involving Mizuho;
  5. external banks, credit card companies and their respective service providers;
  6. our professional advisers such as financial advisors, auditors and lawyers;
  7. travel agencies in relation to facilitating overseas travel arrangements;
  8. foreign embassies in relation to visa applications;
  9. relevant government regulators, government ministries, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority including but not limited to the Inland Revenue Authority of Singapore, the Monetary Authority of Singapore, Singapore Exchange Limited, the Accounting and Corporate Regulatory Authority, and the Insolvency and Public Trustee Office;
  10. counterparties, billing organisations and their respective banks in relation to fund transfers, payments and letters of guarantee;
  11. lenders of syndicate facilities;
  12. brokerage houses, fund houses, registrars, custodians, external banks and investment vehicles in relation to asset management and investment product settlement processing;
  13. surveyors, auctioneers, valuers or other third parties in relation to loans and other credit facilities such as mortgages;
  14. companies and brokers providing insurance products and services;
  15. collection and repossession agencies in relation to the enforcement of repayment obligations for loans;
  16. credit reporting agencies;
  17. external business, referral and charity partners in relation to banking privileges, gift redemptions, loans and corporate promotional events;
  18. any other party to whom disclosure of personal data is reasonably necessary for the purpose of managing, maintaining or terminating the banking relationship or providing you with our products and services; and
  19. any other party to whom you authorise us to disclose your Personal Data to.

6.2

We may transfer, store, process and/or deal with your Personal Data outside Singapore. In doing so, we will take reasonable efforts to comply with the Act and its related regulations and guidelines.

7. Contacting Us – Withdrawal of Consent, Access and Correction of your Personal Data

7.1

If you:

  1. have any questions or feedback relating to your Personal Data or our Data Protection Policy;
  2. would like to withdraw your consent to any use of your Personal Data as set out in this Data Protection Policy; or
  3. would like to obtain access and make corrections to your Personal Data records,


please contact Mizuho as follows:

Email: pdpo.singapore@mizuho-cb.com
Call: +65 6805 2068
Write in: 12 Marina View
#08–01 Asia Square Tower 2
Singapore 018961
Attention: Data Protection Officer

or such other email address, telephone number or address as we may notify you, whether by email, letter, fax or otherwise uploading onto our website.

7.2

If you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, Mizuho may not be in a position to continue to provide its products or services to you, administer any contractual relationship in place, may be considered a termination by you of any contractual relationship which you may have with Mizuho, and your being in breach of your contractual obligations or undertakings, and Mizuho's legal rights and remedies in such event are expressly reserved.

7.3

Please note that if your Personal Data has been provided to us by a third party, you should contact such party directly to make such queries, complaints, and access and correction requests to Mizuho on your behalf.

Explanation of effect of being treated as an Accredited Investor under the Consent Provisions

General Warning: Accredited investors are assumed to be better informed, and better able to access resources to protect their own interests, and therefore require less regulatory protection. Investors who agree to be treated as accredited investors therefore forgo the benefit of certain regulatory safeguards. For example, issuers of securities are exempted from issuing a full prospectus registered with the Monetary Authority of Singapore (the "MAS") in respect of offers that are made only to accredited investors, and intermediaries are exempted from a number of business conduct requirements when dealing with accredited investors. Investors should consult a professional adviser if they do not understand any consequence of being treated as an accredited investor.


The following sets out the effect under the consent provisions of you being treated by us as an accredited investor. Where we deal with you as an accredited investor, we would be exempt from complying with certain requirements under the Financial Advisers Act 2001 of Singapore (the "FAA") and certain regulations, notices and guidelines issued thereunder, as well as certain requirements under the Securities and Futures Act 2001 of Singapore (the "SFA") and certain regulations and notices issued thereunder.


Please note that the regulatory requirements that we are exempted from when dealing with you as an accredited investor may be amended and updated from time to time due to regulatory changes or otherwise. Any amendments and updates would be set out on our website. Whilst we have set out the consent provisions under the Securities and Futures (Licensing and Conduct of Business) Regulations, some of these provisions may not be in force yet and may only come into force vis–à–vis us at a later date.


Under the SFA and the regulations and notices issued thereunder:


  1. Compensation from fidelity fund under Section 186(1) of the SFA. The fidelity fund is established by an approved exchange (such as and including Singapore Exchange Securities Trading Limited, Singapore Exchange Derivatives Trading Limited, ICE Futures Singapore Pte. Ltd. and Asia Pacific Exchange Pte. Ltd.). Section 186(1) of the SFA provides for a fidelity fund to be held and applied for the purposes of compensating persons who suffer pecuniary loss because of certain defaults. Compensation may be made where there is a defalcation committed by a member of the approved exchange or its agent in the course of, or in connection with, a dealing in capital markets products done on the approved exchange or through a trading linkage of the approved exchange with an overseas exchange, where the defalcation is committed in relation to any money or other property which (after the establishment of the fidelity fund) was entrusted to or received by, inter alia, that member or by any of its agents for or on behalf of any other person or as trustee.

    When we deal with you as an accredited investor, you would not be entitled to be compensated from the fidelity fund, even if you have suffered pecuniary loss in the manner contemplated under Section 186(1) of the SFA. You are therefore not protected by the requirements of Section 186(1) of the SFA.


  2. Prospectus Exemptions under Sections 275 and 305 of the SFA. Under Part 13 of the SFA, all offers of securities and securities–based derivatives contracts, and units of collective investment schemes are required to be made in or accompanied by a prospectus in respect of the offer that is lodged and registered with the MAS and which complies with the prescribed content requirements, unless exempted. The SFA further provides for criminal liability for false and misleading statements contained in the prospectus, omissions to state any information required to be included in the prospectus or omissions to state new circumstances that have risen since the prospectus was lodged with the MAS which would have been required to be included in the prospectus if it had arisen before the prospectus was lodged with the MAS. In addition, certain persons, including the person making the offer, the issuer, the issue manager and the underwriter (the "Persons") may be liable to compensate any person who suffers loss or damage as a result of the false or misleading statement in or omission from the prospectus, even if such persons were not involved in the making of the false or misleading statement or the omission.


    Sections 275 and 305 of the SFA are exemptions from the prospectus registration requirement under the SFA, and exempt the offeror from registering a prospectus when the offer of securities and securities–based derivatives contracts, and units of collective investment schemes is made to relevant persons. Relevant persons include accredited investors. In addition, secondary sales made to institutional investors and relevant persons, which include accredited investors, remain exempt from the prospectus registration requirement provided that certain requirements are met.


    Subsequent Sales: Subsequent sales of securities, securities–based derivatives contracts and collective investment schemes are subject to restrictions under Section 276(1) and 276(2) or, as the case may be, Sections 305A(1)(b) such that subsequent sales to relevant persons (including accredited investors) will continue to be exempt from prospectus requirements.


    Where securities, securities–based derivatives contracts and collective investment schemes are subscribed or purchased under Section 275 or 305 of the SFA by a relevant person which is:


    (a) a corporation (which is not an accredited investor) the sole business of which is to hold investments and the entire share capital of which is owned by one or more individuals, each of whom is an accredited investor (the "Corporation"); or (b) a trust (where the trustee is not an accredited investor) whose sole purpose is to hold investments and each beneficiary of the trust is an individual who is an accredited investor (the "Trust"),


    inter alia, securities of that corporation or the beneficiaries’ rights and interest (howsoever described) in that trust shall not be transferred within six months after that corporation or that trust has acquired the securities, securities–based derivatives contracts and collective investment schemes pursuant to an offer made under Section 275 or 305 of the SFA except, inter alia, to an institutional investor or to a relevant person.


    If you opt to be treated as an accredited investor, the above restrictions will not apply and you will not be prohibited from being a transferee of the securities of the Corporation or interests in the Trust in the circumstances specified.


    When we deal with you as an accredited investor, the issuer and/or offeror is exempt from the prospectus requirements under Part 13 of the SFA pursuant to the exemptions under Sections 275 and 305 of the SFA. As a result of this, the issuer and/or offeror is not under any statutory obligation to ensure that all offers of the relevant products to you are made in or accompanied by a prospectus that is lodged and registered with the MAS and which complies with the prescribed content requirements. Consequently, the issuer and/or offeror is not subject to the statutory prospectus liability under the SFA and you would not be able to seek compensation from the Persons under the civil liability regime for prospectuses even if you suffer loss or damage as a result of any false or misleading statement in or omissions in the offering document. Subsequent sales of securities, securities–based derivative contracts and collective investment schemes first sold under inter alia Section 275 and 305 can also be made to you, as well as transfers of securities of Corporations and interests in Trusts. You are therefore not protected by the prospectus registration requirements of the SFA


  3. Restrictions on Advertisements under Sections 251 and 300 of the SFA. Sections 251 and 300 of the SFA prohibit any advertisement or publication referring to an offer or intended offer of securities and securities–based derivatives contracts, and units of collective investment schemes from being made, except in certain circumstances. In this regard, where a preliminary document has been lodged with the MAS, certain communications may be made. These include the dissemination of, and presentation of oral or written material on matters contained in, the preliminary document which has been lodged with the MAS to institutional investors and relevant persons under Sections 251(3), 251(4)(a), 300(2A) and 300(2B)(a) of the SFA. Relevant persons include accredited investors.


    When we deal with you as an accredited investor, you may receive communications relating to a preliminary document which has been lodged with the MAS. You are therefore not protected by the requirements of Sections 251 and 300 of the SFA.


  4. Part III of the Securities and Futures (Licensing and Conduct of Business) Regulations ("SFR"). SPart III of the SFR stipulates the requirements imposed on us in relation to the treatment of customers’ assets. While we remain under the statutory obligation to deposit all assets received on your account in a custody account or any other account into which you direct the assets be deposited, as an accredited investor, the enhanced safeguards in relation to the assets that we receive on your account will not apply.


    We are also exempt from the following statutory obligations: (i) the disclosure requirements pertaining to the manner in which your assets are held (whether locally or in a foreign jurisdiction), as specified under Regulation 27A of the SFR; (ii) the prohibition against transferring title in your assets to us or any other person except in certain prescribed circumstances relating to the borrowing or lending of your specified products and using your assets to meet our own obligations under Regulation 34A and 35 of the SFR; (iii) the obligation to inform you that we may use your assets for a sum not exceeding the amount owed by you to us, disclose the risks of such use to you and obtain your consent before using your assets, including mortgaging, charging, pledging or hypothecating your assets under Regulation 34 of the SFR.


    We have summarised the requirements below.

Bank Retail customer Accredited investor
Disclosure requirement
  • Bank to make certain disclosures (such as whether the assets will be commingled with other customers and the risks of commingling, consequences if the institution which maintains the custody account becomes insolvent) in writing prior to depositing assets in custody account
  • No such requirement
Prohibition on transferring title of assets received from customer to bank or any other person
  • Prohibited unless transferred in connection with borrowing and lending of specified products in accordance with Regulation 45
  • No such requirement
Withdrawals from custody account to transfer the asset to any other person or account in accordance with the written direction of the customer
  • Not permitted to transfer retail customer’s assets, to meet any obligation of the bank in relation to any transaction entered into by the bank for the benefit of the bank
  • Permitted
Customer Assets
  • Deposit into a custody account; or
  • Deposit into account directed by retail customer to which retail customer has legal and beneficial title and maintained with, inter alia, licensed banks, merchant banks or finance companies or banks established and regulated as banks outside Singapore
  • Deposit into a custody account; or
  • Deposit into account directed by accredited investor
Mortgage of customer’s assets – bank may mortgage, charge, pledge or hypothecate customer’s assets for a sum not exceeding the amount owed by the customer to the bank
  • Prior to doing so, the bank must inform the retail customer of this right, explain the risks and obtain written consent of the retail customer
  • No equivalent requirement to inform, explain risks or obtain written consent of accredited investor

When we deal with you as an accredited investor, we are exempt from treating you as a "retail investor" in relation to certain requirements stipulated under Part III of the SFR pertaining to the treatment of a retail customer’s assets. You are therefore not protected by those requirements under Part III of the SFR.


  1. Regulation 47BA of the SFR. Regulation 47BA of the SFR provides that a bank must not deal with a retail customer as an agent when dealing in capital markets products that are over–the–counter derivatives contracts and/or spot foreign exchange contracts, for the purposes of leveraged foreign exchange trading.

    When we deal with you as an accredited investor, we are exempt from treating you as a "retail investor" and may therefore deal with you as an agent in relation to over–the–counter derivatives contracts and/or spot foreign exchange contracts, for the purposes of leveraged foreign exchange trading.


  2. Regulation 47E of the SFR. Regulation 47E(1) and (2) of the SFR provide for certain risk disclosure requirements that a bank that deals in capital markets products and provides fund management services respectively must comply with in relation to trading in futures contracts, spot foreign exchange contracts for the purposes of leveraged foreign exchange trading, and foreign exchange over–the–counter derivatives contracts for retail customers that are not related corporations of the bank.

    A bank that deals in capital markets products must not open a trading account for a retail customer who is not its related corporation for the purpose of entering into transactions of sale and purchase of the abovementioned capital markets products unless it has furnished the customer with a written risk disclosure document disclosing the material risks of the specified capital markets products in a prescribed form (Form 13), and receives an acknowledgement signed and dated by the customer that he has received and understood the nature and contents of the Form 13.


    A bank that provides fund management services shall not solicit or enter into an agreement with a prospective retail customer who is not its related corporation for the purpose of managing or guiding the retail customer’s trading account for the purposes of futures contracts, spot foreign exchange contracts for the purposes of leveraged foreign exchange trading, and foreign exchange over–the–counter derivatives contracts by means of a systematic programme that recommends specific transactions unless it has delivered the prospective retail customer with a written risk disclosure document in a prescribed form (Form 14), and received an acknowledgement signed and dated by the prospective retail customer that he has received and understood the nature and contents of the Form 14.


    Regulation 47E also specifies that copies of Forms 13 and 14 are kept in Singapore.


    When we deal with you as an accredited investor, we are not under any statutory obligation to provide you with the risk disclosures in the manner contemplated under Regulation 47E of the SFR. You are therefore not protected by the risk disclosure requirements under Regulation 47E of the SFR.


  3. Section 99H(1)(c) of the SFA read with Regulations 3A(5)(c), (d), (e) and (7) of the SFR. Section 99H(1)(c) of the SFA read with Regulations 3A(5)(c), (d) and (e) of the SFR provide that where a principal wishes to appoint an individual as a provisional representative or temporary representative in respect of any SFA regulated activity, the principal is required to lodge with the MAS an undertaking to ensure that (i) the provisional representative or temporary representative is accompanied at all times by an authorised person when meeting any client or member of the public in the course of carrying on business in any SFA regulated activity, (ii) the provisional representative or temporary representative sends concurrently to an authorised person all electronic mail that he sends to any client or member of the public in the course of carrying on business in any SFA regulated activity and (iii) the provisional representative or temporary representative does not communicate by telephone with any client or member of the public in the course of carrying on business in any SFA regulated activity, other than by telephone conference in the presence of an authorised person. An "authorised person" for these purposes refers to an appointed representative or a director of the principal, an officer of the principal whose primary function is to ensure that the carrying on of business in the SFA regulated activity in question complies with the applicable laws and requirements of the MAS or an officer of the principal appointed to supervise the representative in carrying on of business in the SFA regulated activity.

    When we deal with you as an accredited investor, we are not under any statutory obligation to restrict the interactions with you that may be undertaken by our provisional representatives or temporary representatives in the course of carrying on business in any SFA regulated activity in the manner set out in Regulations 3A(5)(c), (d) and (e) of the SFR. You are therefore not protected by the requirements of Section 99H(1)(c) of the SFA read with Regulations 3A(5)(c), (d) and (e) of the SFR.


  4. Regulation 33 of the SFR. Regulation 33(2)(a) of the SFR provides that a bank shall not lend or arrange for a custodian to lend the specified products of the customer unless it has explained the risks involved to the customer and obtained the customer’s written consent to do so. These requirements do not apply where the customer is an accredited investor, expert investor or institutional investor. However, regardless of whether the customer is a retail investor or an accredited investor, the bank shall nevertheless enter into an agreement with the customer to set out the terms and conditions for such lending, or as the case may be, enter into an agreement with the custodian setting out the terms and conditions for the lending and disclose these terms and conditions to the customer.

    When we deal with you as an accredited investor, we are not under any statutory obligation to explain the risks involved to you prior to us lending or arranging for a custodian to lend your specified products or obtain your written consent to do so. You are therefore not protected by the requirements of Regulation 33(2)(a) of the SFR.


  5. Regulation 40 of the SFR. Regulation 40(1) of the SFR provides that a bank is required to furnish to each customer on a monthly basis a statement of account containing certain particulars prescribed under Regulation 40(2) of the SFR. In addition, Regulation 40(3) of the SFR provides that a bank is required to furnish to each customer, at the end of every quarter of a calendar year, a statement of account containing, where applicable, the assets, derivatives contracts of the customer and spot foreign exchange contracts for the purposes of leveraged foreign exchange trading of the customer that are outstanding and have not been liquidated and cash balances (if any) of the customer at the end of that quarter.

    When we deal with you as an accredited investor and provided we have made available to you (on a real–time basis) the prescribed particulars in the form of electronic records stored on an electronic facility and you have consented to those particulars being made available in this manner or you have requested in writing not to receive the statement of account, we are not under any statutory obligation to furnish a monthly or quarterly statement of account to you. You are therefore not protected by the requirements of Regulations 40(1) and (3) of the SFR.


  6. Regulation 45 of the SFR. Regulation 45 of the SFR provides that borrowing and lending of specified products by a bank (i) must be recorded in a prior written agreement between the bank and the lender or borrower or their duly authorised agent where such agreement includes certain prescribed details; and (ii) must be collateralised. In particular, the bank is required to ensure that the collateral provided must, throughout the period that the specified products are borrowed or lent, have a value of not less than 100% of the market value of the specified products borrowed or lent. Regulation 45 of the SFR further sets out the acceptable forms of collateral for these purposes.

    When we deal with you as an accredited investor, we are not under any statutory obligation to provide collateral to you under Regulation 45 of the SFR when we borrow specified products from you. Where we provide assets to you as collateral for the borrowing, the agreement shall specify whether the specified products borrowed and the assets provided comprising specified products (if any) are marked to market and if so, the procedures for calculating the margin. However (unlike for retail investors), the agreement does not have to include the requirement to mark–to–market on every business day the specified products that are borrowed nor the minimum collateral comprising specified products.


  7. Regulation 47DA of the SFR. Regulation 47DA(1) and (2) of the SFR provide for certain general risk disclosure requirements that a bank dealing in specified capital markets products must comply with. For this purpose, "specified capital markets products" means capital markets products other than futures contracts, spot foreign exchange contracts for the purposes of leveraged foreign exchange trading and foreign exchange over–the–counter derivatives contracts. In particular, the bank must not open a trading account for a customer for the purpose of entering into transactions of sale and purchase of any specified capital markets products unless it has furnished the customer with a written risk disclosure document disclosing the material risks of the specified capital markets products, and receives an acknowledgement signed and dated by the customer that he has received and understood the nature and contents of the risk disclosure document. Further, the bank must not enter any transaction of sale or purchase of any specified capital markets products unless it has informed the customer whether it is acting in that transaction as a principal or agent and/or its intention to do so.

    When we deal with you as an accredited investor, we are not under any statutory obligation to provide you with the risk disclosures, and the capacity in which we act, in the manner contemplated under Regulation 47DA of the SFR. You are therefore not protected by the requirements under Regulation 47DA of the SFR.

Under the FAA and the regulations, notices and guidelines issued thereunder:

  1. Section 26(1)(c) of the FAA read with Regulations 4A(4)(c), (d), (e) and (6) of the Financial Advisers Regulations ("FAR"). Section 26(1)(c) of the FAA read with Regulation 4A(4)(c), (d) and (e) of the FAR provides that where a principal wishes to appoint an individual as a provisional representative in respect of any financial advisory service, a principal is required to lodge with the MAS an undertaking to ensure that (i) the provisional representative is accompanied at all times by an authorised person when meeting any client or member of the public in the course of providing any financial advisory service, (ii) the provisional representative sends concurrently to an authorised person all electronic mail that he sends to any client or member of the public in the course of providing any financial advisory service and (iii) the provisional representative does not communicate by telephone with any client or member of the public when providing any financial advisory service, other than by telephone conference in the presence of an authorised person. An "authorised person" for these purposes refers to an appointed representative or a director of the principal, an officer of the principal whose primary function is to ensure that the provision of financial advisory service in question complies with the applicable laws and requirements of the MAS or an officer of the principal appointed to supervise the representative in providing the financial advisory service.

    When we deal with you as an "accredited investor", we are not under any statutory obligation to restrict the interactions with clients or members of public that may be undertaken by our provisional representatives in the course of providing any financial advisory service in the manner set out in Regulations 4A(4)(c), (d) and (e) of the FAR. You are therefore not protected by the requirements of Section 26(1)(c) of the FAA read with Regulations 4A(4)(c), (d) and (e) of the FAR.


  2. Regulation 28 of the FAR. Regulation 28 of the FAR provides an exemption to a corporation, not being a licensed financial adviser or an exempt financial adviser, which carries on the business of advising others either directly or through publications or writings or by issuing or promulgating research analyses or research reports, concerning bonds to an expert investor or an accredited investor, from having to hold a financial adviser’s licence in respect of the above–stated activity.

    Regulation 28 also exempts certain exempt financial advisers from having to comply with requirements set out in sections 35 to 38 and 45 of the FAA. Briefly, these requirements are as follows. Section 35 of the FAA imposes an obligation on a financial adviser not to make any false or misleading statement or to employ any device, scheme or artifice to defraud. Section 36 of the FAA requires a financial adviser to have a reasonable basis for any recommendation on an investment product that is made to a client. Section 37 of the FAA provides that the MAS may by regulations determine the manner in which a financial adviser may receive or deal with client’s money or property or prohibit a financial adviser from receiving or dealing with client’s money or property in specified circumstances or in relation to specified activities. Section 38 imposes an obligation on a financial adviser to furnish information about any matter related to its business to the MAS if required by MAS for the discharge of its functions under the FAA. Section 45 of the FAA provides for certain disclosure of interest requirements when a financial adviser sends a circular or other written communication in which a recommendation is made in respect of specified products (i.e. securities, specified securities–based derivatives contracts or units in a collective investment scheme).


    When we deal with you as an accredited investor, in the course of us providing advice or analyses on bonds, we will not be required to comply with the requirements set out in sections 35 to 38 and 45 of the FAA. You are therefore not protected by these requirements.


  3. Regulation 32C of the FAR. Regulation 32C of the FAR exempts a foreign research house from having to hold a financial adviser’s licence in respect of advising others by issuing or promulgating any research analyses or research reports concerning any investment product to any investor under an arrangement between the foreign research house and a financial adviser in Singapore, subject to certain conditions. These include a condition that where the research analysis or research report is issued or promulgated to a person who is not an accredited investor, expert investor or institutional investor, the analysis or report must contain a statement to the effect that the financial adviser in Singapore accepts legal responsibility for the contents of the analysis or report without any disclaimer limiting or otherwise curtailing such responsibility.

    When we deal with you as an accredited investor, we need not expressly accept legal responsibility for the contents of any research analysis or research report issued or promulgated to you pursuant to an arrangement between us and a foreign research house. We are also not limited by the requirement to not include a disclaimer limiting or otherwise curtailing such legal responsibility. You are therefore not protected by these requirements under Regulation 32C of the FAR.


  4. Section 34 of the FAA, MAS Notice on Information to Clients and Product Information Disclosure [Notice No. FAA–N03] and MAS Practice Note on the Disclosure of Remuneration by Financial Advisers [Practice Note No. FAA–PN01]. Section 34 of the FAA imposes an obligation on a financial adviser to disclose to its clients and prospective clients all material information relating to any designated investment product recommended by the financial adviser, and provides that MAS may prescribe the form and manner in which the information shall be disclosed. "Material information" includes the terms and conditions of the designated investment product and the benefits and risks that may arise from the designated investment product.

    The MAS Notice on Information to Clients and Product Information Disclosure [Notice No. FAA–N03] sets out the standards to be maintained by a financial adviser and its representatives with respect to the information they disclose to clients. The Notice also sets out the general principles that apply to all disclosures by a financial adviser to its clients and the specific requirements as to the form and manner of disclosure that the financial adviser has to comply with in relation to, among others, section 34 of the FAA. This is supplemented by the MAS Practice Note on the Disclosure of Remuneration by Financial Advisers, which provides guidance on the requirements imposed on a financial adviser in relation to disclosing the remuneration that it receives or will receive for making any recommendations in respect of an investment product, or executing a purchase or sale contract relating to a designated investment product on their clients’ behalf.


    As a result of our exemption from compliance with these requirements when we deal with you as an accredited investor, we are not under any statutory obligation to provide you with all material information on any designated investment product in the prescribed form and manner, e.g. the benefits and risks of the designated investment product and the illustration of past and future performance of the designated investment product. You are therefore not protected by the disclosure requirements in section 34 of the FAA and MAS Notice on Information to Clients and Product Information Disclosure [Notice No. FAA–N03] and the MAS Practice Note on the Disclosure of Remuneration by Financial Advisers [Practice Note No. FAA–PN01].


  5. Section 36 of the FAA and MAS Notice on Recommendations on Investment Products [Notice No. FAA–N16]. Section 36 of the FAA requires a financial adviser to have a reasonable basis for any recommendation on an investment product that is made to a client. The financial adviser is required to give consideration to the investment objectives, financial situation and particular needs of the client, and to conduct investigation on the investment product that is the subject matter of the recommendation, as is reasonable in all the circumstances. Failure to do so could, if certain conditions are satisfied, give the client a statutory cause of action to file a civil claim against the financial adviser for investment losses suffered by the client. The conditions are that the client suffers loss or damage as a result of doing a particular act (or refraining from doing a particular act) in reliance on the recommendation, where it is reasonable (having regard to the recommendation and all other circumstances) for the client to have done so in reliance on the recommendation.

    The MAS Notice on Recommendations on Investment Products [Notice No. FAA–N16] sets out requirements which apply to a financial adviser when it makes recommendations on investment products to its clients. In particular, the Notice sets out: (i) the type of information the financial adviser needs to gather from its client as part of the "know your client" process; (ii) the manner in which the financial adviser should conduct its analysis of the client’s financial needs and how it should present its investment recommendations; and (iii) documentation and record keeping requirements relating to this process. In this connection, a financial adviser is required to ensure that, before it makes any recommendation on an investment product which is neither listed nor quoted on an organised market, it has been informed by the product manufacturer of the investment product as to whether the investment product is a "Specified Investment Product" ("SIP"). The financial adviser is required to keep proper records of such information and accordingly convey this information to a client who intends to transact in the investment product. SIPs include collective investment schemes and structured notes. If an investment product is an unlisted or unquoted SIP, prior to making a recommendation on such investment product, a financial adviser is required to conduct an assessment of the client’s knowledge and experience in unlisted and unquoted SIPs ("Customer Knowledge Assessment"), taking into account information on the client’s educational qualifications, investment experience and work experience, where the client is a natural person. The financial adviser is required to comply with various procedures ("Procedures") depending on whether the client has the requisite knowledge and experience in the unlisted or unquoted SIP, including the provision of financial advice and/or obtaining senior management approvals.


    As a result of our exemption from compliance with these requirements when we deal with you as an accredited investor, we are not under any statutory obligation to ensure that we have regard to the information possessed by us concerning your investment objectives, financial situation and particular needs and have given consideration to and conducted investigation of the subject matter of any recommendation, and that the recommendation is based on such consideration and investigation. We are also not statutorily required to conduct a Customer Knowledge Assessment to determine your investment experience and knowledge (which we would otherwise have been required to conduct if you are a natural person), nor are we required to comply with the Procedures. Further, you will not be able to rely on section 36 of the FAA in any claim against us for losses that may be suffered in respect of any investment that we may have recommended to you. You are therefore not protected by the requirements of section 36 of the FAA and MAS Notice on Recommendations on Investment Products [Notice No. FAA–N16].


  6. Section 45 of the FAA. Section 45 of the FAA provides that when sending a circular or other written communication in which a recommendation is made in respect of specified products (i.e. securities, specified securities–based derivatives contracts or units in a collective investment scheme), a financial adviser is required to include a concise statement, in equally legible type, of the nature of any interest in, or any interest in the acquisition or disposal of, those specified products that it or any associated or connected person has at the date on which the circular or other communication is sent. Such circular or written communication must be retained by the financial adviser for five years.

    As a result of our exemption from compliance with section 45 of the FAA when we deal with you as an accredited investor, we are not under any statutory obligation to include such a statement of interest in specified products in any written recommendation or document that we may send to you. You are therefore not protected by the requirements of section 45 of the FAA if no disclosure is made of any interest that we or any associated or connected person may have in the specified products that we may recommend in such document.


  7. Sections 47 and 48 of the FAA, and MAS Notice on Requirements for the Remuneration Framework for Representatives and Supervisors ("Balanced Scorecard Framework") and Independent Sales Audit Unit [Notice No. FAA–N20] ("BSC Notice") and MAS Guidelines on the Remuneration Framework for Representatives and Supervisors ("Balanced Scorecard Framework"), Reference Checks and Pre–Transaction Checks [Guideline No. FAA–G14] ("BSC Guidelines"). Section 47 of the FAA provides that a financial adviser must establish and maintain a remuneration framework that contains terms consistent with the requirements prescribed by MAS for the purpose of (a) reviewing and assessing the performance of its representatives and supervisors; and (b) determining the remuneration of its representatives and supervisors. The financial adviser must review and assess the performance, and determine and pay the remuneration, of its representatives and supervisors in accordance with such remuneration framework. Section 48 of the FAA provides that a financial adviser must have an independent sales audit unit that reports to the board of directors and chief executive officer of the financial adviser or such unit determined by the board of directors or chief executive officer which is independent from all units of the financial adviser which provide financial advisory services. Such independent sales audit unit is required to audit the quality of the financial advisory services provided by the representatives of the financial adviser and to carry out the functions and duties prescribed by MAS, in the prescribed manner.

    The BSC Notice sets out the requirements in relation to the design and operation of the balanced scorecard framework which a financial adviser is required to put in place in their remuneration structures for their representatives and supervisors, and the independent sales audit unit. The BSC Guidelines provide general guidance on some of the requirements of the BSC Notice, such as the post–transaction checks and classification of infractions by the independent sales audit unit. In addition, the BSC Guidelines set out the measures to be applied to all existing and newly recruited representatives who have been assigned a balanced scorecard grade of "E" and all supervisors who have been assigned a balanced scorecard grade of "Unsatisfactory" under the balanced scorecard framework, as well as obtaining and sharing of information on the representatives’ and supervisors’ balanced scorecard grades during reference checks. The BSC Guidelines also set out the MAS’ expectation for a financial adviser to conduct pre–transaction checks to minimise the impact of the balanced scorecard framework on its representatives and supervisors.


    As a result of our exemption from compliance with these requirements when we deal with you as an accredited investor, we are not under any statutory obligation to either (a) establish or maintain such a remuneration framework, or to review and assess the performance, and determine and pay the remuneration, of our representatives and supervisors in accordance with such a remuneration framework, or (b) to have an independent sales audit unit to audit the quality of the financial advisory services provided by our representatives. You are therefore not protected by the requirements of sections 47 and 48 of the FAA, the BSC Notice and the BSC Guidelines.


  8. Regulation 18B of the FAR. Regulation 18B of the FAR provides that before selling or marketing certain new products, a financial adviser is required to carry out a due diligence exercise to ascertain whether such new product is suitable for the targeted client. The due diligence exercise must include an assessment of several areas, including (i) an assessment of the type of targeted client the new product is suitable for and whether the new product matches the client base of the financial adviser; (ii) the key risks that a targeted client who invests in the new product potentially faces; and (iii) the processes in place for a representative of the financial adviser to determine whether the new product is suitable for the targeted client, taking into consideration the nature, key risks and features of the new product. The financial adviser is prohibited from selling or marketing any new product to any targeted client unless every member of its senior management has, on the basis of the result of the due diligence exercise, personally satisfied himself that the new product is suitable for the targeted client and personally approved the sale or marketing of the new product to the targeted client. "Targeted client" excludes accredited investors.

    As a result of our exemption from compliance with Regulation 18B of the FAR when we deal with you as an accredited investor, we are not under any statutory obligation to carry out a due diligence exercise to ascertain whether any new product we wish to sell or market to you is suitable for you. You are therefore not protected by the requirements of Regulation 18B of the FAR.


  9. MAS Notice on Dual Currency Investments [Notice No. FAA–N11]. MAS Notice on Dual Currency Investments [Notice No. FAA–N11]. The MAS Notice on Dual Currency Investments [Notice No. FAA–N11] sets out requirements which apply to a financial adviser and its representatives when advising clients on dual currency investments ("DCIs"). The Notice prohibits the use of the terms "deposit" and "structured deposit" (or any derivatives of either term) to describe or refer to a DCI in any marketing material or product disclosure documentation. The Notice also requires a financial adviser and its representatives to provide to clients appropriate risk warnings and product information in addition to those required under the MAS Notice on Information to Clients and Product Information [Notice No. FAA–N03] (as explained in paragraph 15 above). A financial advisor and its representatives advising on DCIs are also expected to observe the standards of conduct set out in MAS Guidelines on Structured Deposits [Guideline No. FAA–G09] (which is detailed in paragraph 21 below).

    As a result of our exemption from compliance with these requirements when we deal with you as an accredited investor, we are not under any statutory obligation to provide you with all material information and risk warnings concerning a DCI in the prescribed form and manner, e.g. a description of the nature and mechanics of the DCI, and appropriate illustrations to show how foreign exchange rate movements may affect your returns on a DCI. You are therefore not protected by the disclosure requirements in MAS Notice on Dual Currency Investments [Notice No. FAA–N11].


  10. MAS Guidelines on Structured Deposits [Guideline No. FAA–G09]. The MAS Guidelines on Structured Deposits [Guideline No. FAA–G09] sets out the standards of conduct expected of a financial advisor and its representatives when advising on structured deposits. The Guidelines set out the general principles that apply to product information disclosure (including where any illustration of past or future performance of a structured deposit) and recommendations by a financial adviser to its clients. Representatives who advise on structured deposit should also meet the training and competency requirements set out in the MAS Notice on Minimum Entry and Examination Requirements for Representatives of Licensed Financial Advisers and Exempt Financial Advisers [Notice No. FAA–N13]. Additionally, to ensure that clients are not misled into believing that the returns and risks on structured deposits are similar to traditional fixed deposits, a financial adviser should ensure segregation between the process/ activities pertaining to structured deposits and those pertaining to deposit–taking.

    When we deal with you as an accredited investor, in the course of providing advice on structured deposits, we will not be required to comply with the expectations or requirements set out in the MAS Guidelines on Structured Deposits [Guideline No. FAA–G09].


  11. Financial Advisers (Complaints Handling and Resolution) Regulations 2021 ("FA(CHR)R"). FA(CHR)R provides that a financial adviser is required to establish an independent unit to handle and resolve complaints and shall comply with an established process for handling and resolving complaints which is made by an individual or a sole proprietorship and which relate to the provision of financial advisory services. In addition, FA(CHR)R sets out the requirements in relation to (i) the complaints handling and resolution process, (ii) senior management oversight, (iii) information on the complaints handling and resolution being made publicly available, (iv) centralized system for managing complaints and (v) reporting obligations.

    When we deal with you as an accredited investor, we are not under any statutory obligation to comply with the requirements set out in the FA(CHR)R. You are therefore not protected by the complaints handling and resolutions requirements of the FA(CHR)R for any complaints made as an accredited investor, expert investor or institutional investor.


CSR

50 years of deepening our Singapore Roots

Beyond our core businesses, Mizuho Bank Singapore has actively sought to connect deeply with society. Committed to creating a positive impact in our community, we launched Mizuho Singapore Foundation in July 2024, dedicated to making a positive impact beyond banking. We dedicate our efforts to supporting low-income families, children, education and climate-related causes. These initiatives reflect our unwavering commitment to making a positive impact by enriching lives and uplifting the communities where we operate.

Volunteering allows our staff to engage meaningfully and find a sense of purpose beyond their professional roles. To encourage more to do their part, our employees receive two days of paid volunteering leave annually.

Careers

Mizuho Vision

To be the most trusted financial services group with a global presence and a broad customer base, contributing to the prosperity of the world, Asia and Japan.

Mizuho Values

Be a catalyst for change.

  1. Integrity: Act as trusted partners by always upholding solid moral principles.
  2. Passion: Work with enthusiasm and dedication.
  3. Agility: Adapt to change and take prompt action.
  4. Creativity: Drive innovation and think outside the box.
  5. Empathy: Embrace diverse perspectives and collaboration to gain new insights.

Why Join Us?

  • Mizuho Bank Singapore is part of the global Mizuho Financial Group, Inc. (listed on the Tokyo Stock Exchange and NYSE) and is one of the largest financial services companies in the world.
  • Global footprint with over 900 offices located in all major cities of the world such as Tokyo, New York, London, Hong Kong and Singapore.
  • Maximizing our extensive expertise and collective capabilities in order to meet the diversified and sophisticated needs of our clients.
  • We offer challenging work opportunities to ensure our employees are well developed for a long term career with the Bank.
  • Workplace diversity with different nationalities in our Singapore office. At Mizuho, we are always actively promoting and practising respect and inclusiveness, and also strong collaboration within internal sections.
  • Adopting a progressive and forward thinking approach, identifying new trends and implementing innovative ideas to respond effectively to this versatile global economies and societies.

We welcome applications from highly motivated individuals who are interested in developing their careers in a dynamic and diverse workplace like Mizuho.

Join Mizuho Bank, Ltd., in Singapore and be part of our team, passionate about building the future together - One Mizuho: Building the future with you.

Awards

2025

Best Asian Global Payments Bank in Asia Pacific

TAB Global Transaction Finance Awards
Mizuho Bank

Best Corporate Trade Finance Deal in Asia Pacific

TAB Global Transaction Finance Awards
Mizuho Bank

Best Onboarding Experience

Employee Experience Awards
Mizuho Bank

2025

Best Asian Global Payments Bank in Asia Pacific

TAB Global Transaction Finance Awards
Mizuho Bank

Best Corporate Trade Finance Deal in Asia Pacific

TAB Global Transaction Finance Awards
Mizuho Bank

Best Onboarding Experience

Employee Experience Awards
Mizuho Bank

2024

Best Cash Management Bank in Japan, Non-financial institution

EUROMONEY Cash Management Survey
Mizuho Financial Group

Best Bank for Cash Management Products in Japan, Non-financial institution

EUROMONEY Cash Management Survey
Mizuho Financial Group

Best Cash Management Bank for Client Service in Japan, Non-financial institution

EUROMONEY Cash Management Survey
Mizuho Financial Group

Best Asian International Transaction Bank in Asia Pacific

THE ASIAN BANKER, Transaction Banking Awards
Mizuho Financial Group

2024

Best Cash Management Bank in Japan, Non-financial institution

EUROMONEY Cash Management Survey
Mizuho Financial Group

Best Bank for Cash Management Products in Japan, Non-financial institution

EUROMONEY Cash Management Survey
Mizuho Financial Group

Best Cash Management Bank for Client Service in Japan, Non-financial institution

EUROMONEY Cash Management Survey
Mizuho Financial Group

Best Asian International Transaction Bank in Asia Pacific

THE ASIAN BANKER, Transaction Banking Awards
Mizuho Financial Group

2023

Best Cash Management Bank in Japan

EUROMONEY Cash Management Survey
Mizuho Financial Group

Best Service in Japan – Large Corporates, Non-financial institution

EUROMONEY Cash Management Survey
Mizuho Financial Group

Best Asian International Cash Management Bank in Asia Pacific

THE ASIAN BANKER, Transaction Banking Awards
Mizuho Financial Group

Best Trade Finance Bank in Asia

GLOBAL TRADE REVIEW, Leaders in Trade
Mizuho Financial Group

2023

Best Cash Management Bank in Japan

EUROMONEY Cash Management Survey
Mizuho Financial Group

Best Service in Japan – Large Corporates, Non-financial institution

EUROMONEY Cash Management Survey
Mizuho Financial Group

Best Asian International Cash Management Bank in Asia Pacific

THE ASIAN BANKER, Transaction Banking Awards
Mizuho Financial Group

Best Trade Finance Bank in Asia

GLOBAL TRADE REVIEW, Leaders in Trade
Mizuho Financial Group

2022

Best Cash Management Bank in Japan

EUROMONEY Cash Management Survey
Mizuho Financial Group

Best Asian International Transaction Bank in Asia Pacific

THE ASIAN BANKER, Transaction Banking Awards
Mizuho Financial Group

Best Trade Finance Bank in Asia

GLOBAL TRADE REVIEW, Leaders in Trade
Mizuho Financial Group

2022

Best Cash Management Bank in Japan

EUROMONEY Cash Management Survey
Mizuho Financial Group

Best Asian International Transaction Bank in Asia Pacific

THE ASIAN BANKER, Transaction Banking Awards
Mizuho Financial Group

Best Trade Finance Bank in Asia

GLOBAL TRADE REVIEW, Leaders in Trade
Mizuho Financial Group

2021

Best Cash Management Bank in Japan

EUROMONEY Cash Management Survey
Mizuho Financial Group

Best Asian International Transaction Bank in Asia Pacific

THE ASIAN BANKER, Transaction Banking Awards
Mizuho Financial Group

2021

Best Cash Management Bank in Japan

EUROMONEY Cash Management Survey
Mizuho Financial Group

Best Asian International Transaction Bank in Asia Pacific

THE ASIAN BANKER, Transaction Banking Awards
Mizuho Financial Group

2020

Best Cash Management Bank in Japan

EUROMONEY Cash Management Survey
Mizuho Financial Group

Best Service in Japan – Large Corporates

EUROMONEY Cash Management Survey
Mizuho Financial Group


Best Asian International Transaction Bank in Asia Pacific

THE ASIAN BANKER, Transaction Banking Awards
Mizuho Financial Group

Best Trade Finance Bank in East Asia & the Pacific

GLOBAL TRADE REVIEW, Leaders in Trade
Mizuho Financial Group

2020

Best Cash Management Bank in Japan

EUROMONEY Cash Management Survey
Mizuho Financial Group

Best Service in Japan – Large Corporates

EUROMONEY Cash Management Survey
Mizuho Financial Group


Best Asian International Transaction Bank in Asia Pacific

THE ASIAN BANKER, Transaction Banking Awards
Mizuho Financial Group

Best Trade Finance Bank in East Asia & the Pacific

GLOBAL TRADE REVIEW, Leaders in Trade
Mizuho Financial Group

Archive

2019

Best Cash Management Bank in Japan

EUROMONEY Cash Management Survey
Mizuho Financial Group

Best Asian International Transaction Bank in Asia Pacific

THE ASIAN BANKER, Transaction Banking Awards
Mizuho Financial Group


Best Trade Finance Bank in East Asia & the Pacific

GLOBAL TRADE REVIEW, Leaders in Trade
Mizuho Financial Group

2018


Best Cash Management Bank in Japan

EUROMONEY Cash Management Survey
Mizuho Financial Group


Best Service in Japan – Large Corporates

EUROMONEY Cash Management Survey
Mizuho Financial Group

Best Trade Finance Bank in East Asia & the Pacific

GLOBAL TRADE REVIEW, Leaders in Trade
Mizuho Financial Group

2017


Best Cash Management Bank in Japan

EUROMONEY Cash Management Survey
Mizuho Financial Group

Best Trade Finance Bank in East Asia & the Pacific

GLOBAL TRADE REVIEW, Leaders in Trade
Mizuho Financial Group


2016

Best Cash Management Bank in Japan

EUROMONEY Cash Management Survey
Mizuho Financial Group

Archive

2019

Best Cash Management Bank in Japan

EUROMONEY Cash Management Survey
Mizuho Financial Group

Best Asian International Transaction Bank in Asia Pacific

THE ASIAN BANKER, Transaction Banking Awards
Mizuho Financial Group


Best Trade Finance Bank in East Asia & the Pacific

GLOBAL TRADE REVIEW, Leaders in Trade
Mizuho Financial Group

2018


Best Cash Management Bank in Japan

EUROMONEY Cash Management Survey
Mizuho Financial Group


Best Service in Japan – Large Corporates

EUROMONEY Cash Management Survey
Mizuho Financial Group

Best Trade Finance Bank in East Asia & the Pacific

GLOBAL TRADE REVIEW, Leaders in Trade
Mizuho Financial Group

2017


Best Cash Management Bank in Japan

EUROMONEY Cash Management Survey
Mizuho Financial Group

Best Trade Finance Bank in East Asia & the Pacific

GLOBAL TRADE REVIEW, Leaders in Trade
Mizuho Financial Group


2016

Best Cash Management Bank in Japan

EUROMONEY Cash Management Survey
Mizuho Financial Group

Achievements

Proof of Concept: Generating Credit Opinion with Semantic Technology and Supervised Learning

Mizuho Bank, Ltd. was awarded the Proof-of-Concept (PoC) grant on 9 March 2020 which provides funding support for experimentation, development and dissemination of nascent innovative technologies in the financial services sector. The PoC grant is part of the Financial Sector Technology and Innovation (FSTI) scheme under the Financial Sector Development Fund administered by the Monetary Authority of Singapore (MAS).

Executive Summary

Effective Credit Risk Management (CRM) is the backbone of any commercial bank’s risk management framework. The credit assessment process requires the assessor to derive an opinion on the credit worthiness of a borrower using a diverse range of information such as exposures, financial performance, company developments and external business environment. The information gathering process is often manual and time-consuming.

Our PoC aims not only to help streamline the data information gathering process, but also relook at the way data sources can be organized and visualized in a more insightful manner using knowledge graph and semantic ontology.

With a credit grading recommendation engine and an early warning flag built within the system using advanced data driven methods like machine learning, we aim to generate an educated credit opinion using deep learning models (i.e. LSTM and SEQ2SEQ). Ultimately, credit risk evaluation would evolve into a process that is more time sensitive and predictive.

The positive outcome of our PoC suggests that the introduction of an engine equipped with basic cognitive ability similar to a human being would be a milestone towards in the development of explainable AI. Not only will the engine produce a predictive outcome for human consumption, it will also be able to explain how it managed to derive at the conclusion.

Read the Whitepaper (PDF/1.03MB).

Tax Governance

Mizuho Financial Group, Inc., (together with its related corporations, parent companies, offices, branch offices, representative offices, associated companies and includes their respective successors and assigns (and the respective branch offices and representative offices of each of such, subsidiaries, related corporations or associated companies) wherever situated, collectively referred to as “Mizuho”) is committed to comply with applicable tax laws and regulations across the jurisdictions where we operate. Mizuho’s Group Chief Financial Officer (“CFO”) is responsible for the oversight of tax responsibilities, ensuring tax compliance and tax risk management. Mizuho’s CFO also reports, whenever necessary on a case–by–case basis, on tax–related issues or efforts to the Board of Directors, Audit Committee, Executive Management Committee, and the President and Group Chief Executive Officer.

Through resolution of the Board of Directors, Mizuho has established and publicly released a Group Tax Policy, which sets forth a group-wide, uniform approach to tax matters to fulfil our corporate social responsibilities, and to increase corporate value by establishing and enhancing our credibility and reputation in the eyes of shareholders, investors, and all customers across the globe. The policy is further supplemented by procedures and guidelines to ensure compliance.

Mizuho Bank, Ltd. in Singapore (the “Branch”) adopts and adheres to the Group Tax Policy. At the same time, the Branch with full support from Singapore Management, has also established its own Tax Governance Policy.

Compliance with Tax Laws

The Branch endeavours to comply with all relevant and applicable tax laws, regulations, circular notices, guidelines, and tax treaties in any jurisdiction where we operate, and to fulfil appropriate tax liabilities. We carry out cross–border transactions with overseas affiliates at arm's length prices in accordance with the OECD Transfer Pricing Guidelines.

The Branch does not undertake aggressive tax planning nor operate in tax-free or low tax jurisdictions (known as tax havens) where the sole aim of business is to achieve tax avoidance or profit shifting, which are against the spirit of tax laws. We will only undertake transactions that are supported by genuine business purposes, and commercial and economic substance.

The Branch’s policies and procedures are reviewed and updated periodically or when necessary to comply with any relevant updates to laws and regulations (including all relevant tax laws and regulations).

Tax Governance Framework & Tax Risk Management

The Branch has formalised a governance structure for tax risk management and implements appropriate tax operations for the purpose of complying with applicable tax laws and regulations as well as reducing economic disadvantages and compliance issues.

The Branch has clearly defined roles and responsibilities and a sound system of risk management and internal controls to identify, assess and manage tax risks and ensure accurate reporting.

The Branch’s General Manager and the Managing Director, supported by the Financial Reporting and Tax Administration team, is responsible for overseeing the Branch’s tax affairs, including tax compliance and timely tax payments.

The Branch employs professionals with the necessary tax skills and knowledge to manage tax compliance, tax risks and advisory. External professional advisors are also appointed as the Branch’s tax agent to handle the compliance tax matters of the Branch in a timely manner.

The Branch is guided by a set of established escalation and approval procedures to its Singapore Management and where necessary, Head Office, for significant tax issues exceeding the reporting threshold, tax risk or tax uncertainty. To the extent where there is significant tax risk or tax uncertainty, we will seek external professional advice or where applicable, consult with or seek a ruling from the relevant tax authority.

Relationship with Tax Authorities (including Inland Revenue Authority of Singapore)

The Branch is committed to ensuring compliance, effecting timely and appropriate tax filings, fulfilling its obligations for filing tax returns, making tax payments and reporting to tax authorities. We perform periodic reviews and self-assessment of our tax filing positions and endeavour to make accurate and timely disclosure to the tax authorities.

The Branch also seeks to build and maintain open, collaborative and transparent relationships with tax authorities based on mutual trust and respect. Where necessary, clarification on tax law interpretations and/or advance rulings from tax authorities will also be sought.

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