Policies and Guidelines
- Deposit Policy(PDF/600KB)
- Compensation Policy(PDF/84KB)
- Cheque Collection Policy(PDF/202KB)
- Grievance Redressal Policy(PDF/175KB)
- Settlement of Claims of Deceased Depositors/Missing persons & Return of Articles in Safe Deposit Lockers/Safe Custody(PDF/210KB)
- Policy on Classification of unclaimed deposits, grievance redressal mechanism, record keeping and periodic review of unclaimed deposits(PDF/39KB)
- Cheque Return Policy(PDF/100KB)
- Key concepts related to irregularity in loans and advances(PDF/175KB)