MIZUHO BANK (MALAYSIA) BERHAD
Company Registration No. 201001039768 (923693-H)
(Incorporated in Malaysia)

About Us

Overview

Mizuho Bank (Malaysia) Berhad (formerly known as Mizuho Corporate Bank (Malaysia) Berhad) (“Mizuho Malaysia”) was incorporated locally in Malaysia on November 29, 2010 and officially commenced operations in September 2011. It is part of the Mizuho Financial Group and is a wholly owned subsidiary of Mizuho Bank, Ltd., which is headquartered in Tokyo. With a long history of over 140 years and approximately 60,000 employees, the Mizuho group serves customers worldwide from offices in Japan and 38 other countries and territories in Asia-Pacific, the Americas, and Europe, Middle East & Africa.

To date, Malaysia and Japan have enjoyed a long standing and complementary relationship in trade and investment, especially since the 1980s when the Government of Malaysia decided to put an emphasis on its “Look East Policy”, which paved a greater avenue for collaborations between the two countries. Since then, there have been many Japanese investors that have made foreign direct investment in Malaysia. Mizuho Malaysia is dedicated to serving these bilateral economic and trade exchanges by providing sophisticated financial solutions and quality banking services. As recognition of our capabilities and strong commitment to support and aim to foster closer economic and cultural ties between Malaysia and Japan, Mizuho Malaysia was appointed lead arranger and successfully arranged a JPY2,000 billion Samurai Bond issuance by the Ministry of Finance, Malaysia in March 2019.

From our main office in Kuala Lumpur, Mizuho Malaysia provides a range of attractive and comprehensive financial services in corporate finance, trade finance, forex & derivatives, cash management, Islamic finance and advisory to multinationals and corporate clients in Malaysia.

Mizuho Malaysia is now progressing to the next level to expand our advisory services. The Mizuho group’s extensive global network enables Mizuho Malaysia to connect, support and assist our clientele on cross-border opportunities, building solid business foundations, strategies for business growth, as well as overseas expansion.

Our advisory services include assistance to establish a foothold in new markets by connecting and engaging reputable professional service providers in the areas of administrative, legal and tax advisory on the ground. In addition to promoting and facilitating foreign direct investment in Malaysia and Japan, Mizuho Malaysia provides business matching and alliance opportunities between corporates from both countries.

With our extensive in-house capabilities and strengths, our total financial solutions can be tailored exquisitely to meet and surpass our clients’ expectations.

MIZUHO BANK (MALAYSIA) BERHAD
Company Registration No. 201001039768 (923693-H)
(Incorporated in Malaysia)

Financial Information

MIZUHO BANK (MALAYSIA) BERHAD
Company Registration No. 201001039768 (923693-H)
(Incorporated in Malaysia)

Anti–Money Laundering Policy

Mizuho Bank, Ltd.

We, Mizuho Bank, Ltd. (hereinafter referred to as “Mizuho Bank”) will work to prevent money laundering and the financing of terrorism (hereinafter referred to as “Money Laundering”) by implementing the following policies.

Basic Principle

Mizuho Bank recognizes the importance of preventing money laundering, and therefore will comply with international and domestic laws and establish appropriate policies.

Administration

Mizuho Bank will stipulate roles and internal controls within the bank.

Customer Due Diligence

  • Mizuho Bank will implement and maintain appropriate measures to conduct customer due diligence.
  • Management will train employees in matters related to the prevention of money laundering so that employees can implement immediate and appropriate measures for customer due diligence.

Confirmation of measures for freezing assets

  • Mizuho Bank will implement and maintain measures to confirm assets which are frozen in relation to terrorist activities.
  • Mizuho Bank will train employees in matters related to the prevention of money laundering so that employees can implement immediate and appropriate measures for confirming assets frozen in relation to terrorist activities.

Reporting of Suspicious Transactions

  • Mizuho Bank will implement and maintain measures for handling suspicious transactions.
  • Mizuho Bank will immediately report suspicious transactions to relevant authorities.
  • Mizuho Bank will implement immediate and appropriate measures for handling suspicious transactions.
  • Mizuho Bank will train employees in matters related to the prevention of money laundering so that employees can implement immediate and appropriate measures for handling suspicious transactions.

Compliance Checks

Mizuho Bank will check the adequacy of the Anti–Money Laundering Policy and compliance with the Policy, and continuously improve internal controls based on the outcomes of these checks.

MIZUHO BANK (MALAYSIA) BERHAD
Company Registration No. 201001039768 (923693-H)
(Incorporated in Malaysia)

Whistleblowing Policy

1. Introduction

The Bank is committed to high standards of ethical, moral and legal business conduct. In order to achieve these standards the Bank has introduced this Whistle-Blowing Policy (“Policy”) to provide an avenue for employees and other relevant stakeholders to raise concerns and report, in good faith, any work malpractices or improper conduct in the Bank and reassurance that they will be protected from reprisals or victimization for whistleblowing.

2. Scope of Reporting

“Improper conduct” means any conduct which, if proved, constitutes a disciplinary offence or a criminal offence.

Examples of what would constitute an “improper conduct” include, but not limited to the following:

  • improprieties in matters of financial reporting;
  • breach of the Bank’s codes of conduct, standards policies, procedures, practices etc;
  • fraud, corruption, bribery or blackmail;
  • failure to comply with laws, rules and regulations;
  • endangerment of an individual’s health and safety;
  • misuse of Bank’s property;
  • theft or embezzlement;
  • any unlawful act, whether criminal or civil in nature; and
  • concealment of any or a combination of the above.

3. Reporting Channels

Disclosure/ report can be made to any of the following dedicated reporting channels:

  • By a formal letter, attention to:

Chairman of Audit Committee
Mizuho Bank (Malaysia) Berhad
Level 27, Maxis Tower
Kuala Lumpur City Centre
50088 Kuala Lumpur
Malaysia

  • By a formal report to dedicated email address: whistleblow@mizuho-cb.com

4. Disclosure of Report

Any disclosure made should contain the following information:

  • description of the alleged event or matter (i.e., the nature of allegation; where and when the alleged misconduct/wrongdoing has taken place);
  • details of the person(s) involved;
  • other relevant information; and
  • any supporting evidence if available.


5. Confidentiality

All information received will be treated as strictly confidential, save for disclosure on a “need to know” basis to facilitate investigations and/or take appropriate actions for such investigations.

6. Investigation Period

It shall be the policy of the Bank to handle investigations promptly and as fairly as possible but it might not be possible to set a specified time frame for the conclusion of an investigation, as the nature of potential concerns varies. However, the Bank shall endeavour to resolve all concerns raised within four (4) weeks from the date of report received.

7. Protection for Whistleblower

It shall be the policy of the Bank to protect whistle-blowers who disclose concerns, provided the disclosure is made;

  • in the reasonable belief that that it is intended to show malpractice or impropriety
  • to an appropriate person or authority; and
  • in good faith without malice or mischief.


While all disclosures resulting from whistle-blowing shall be treated with high level of confidentiality, employee and other relevant stakeholders are encouraged to disclose their name to make the report more credible. The Bank shall take the following into consideration in considering unanimous disclosure:

  • seriousness of the issues being reported;
  • significance and credibility of the concern; and
  • possibility of confirming the allegation.


Whistle-blowers must ensure that they do not make disclosure outside of the prescribed channels (e.g. media-print or electronic), or their disclosures may not be protected.

MIZUHO BANK (MALAYSIA) BERHAD
Company Registration No. 201001039768 (923693-H)
(Incorporated in Malaysia)

Policy Statement on Anti-Bribery and Anti-Corruption

Policy Statement

  • Policy Statement on Anti-Bribery and Anti-Corruption (PDF/156KB)
  • MIZUHO BANK (MALAYSIA) BERHAD
    Company Registration No. 201001039768 (923693-H)
    (Incorporated in Malaysia)

    Privacy Notice

  • Privacy Notice (PDF/202.38KB)
  • MIZUHO BANK (MALAYSIA) BERHAD
    Company Registration No. 201001039768 (923693-H)
    (Incorporated in Malaysia)

    Contact Us

    General Enquiries

    Telephone +603-2058 6881
    Facsimile +603-2058 6988
    Mail Level 27, Menara Maxis, Kuala Lumpur City Centre, 50088 Kuala Lumpur

    Complaints Handling

    Department Name Complaint Unit
    Contact Mr. Akichika Tsuboi
    Address Level 27, Menara Maxis, Kuala Lumpur City Centre, 50088, Kuala Lumpur
    Telephone +603–2058 2179
    Facsimile +603–2058 6988
    Email customercare-my@mizuho-cb.com
    Complaints Handling Process Attachment 1(PDF/93KB)
    Complaint Form Complaint Form (PDF/846KB)

    Financial Markets Ombudsman Service (FMOS)

    www.fmos.org.my 

    The Financial Markets Ombudsman Service (FMOS) was established on 1 January 2025 arising from the consolidation between the Ombudsman for Financial Services (OFS) and the Securities Industry Dispute Resolution Center (SIDREC). FMOS is appointed by Bank Negara Malaysia and the Securities Commission Malaysia to provide dispute resolution services to financial consumers and investors.

    FMOS is an independent, impartial and accessible platform that resolves financial and capital market disputes involving direct financial losses. The services of FMOS are free for financial consumers and investors.

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