Activity of Mizuho Bank

Implementation of the Customer First CS Policy

Under the slogan "One MIZUHO: Building the future with you," Mizuho aims to be the "Number One" financial services provider offering the best services. We hope to continue being an invaluable "Only One" partner that brings fruitfulness for each customer and the economies and the societies in which we operate.

What is Mizuho Bank’s CS?

At Mizuho, we strive to maintain and enhance our mid– to long–term business relationships with our customers by instilling in them a strong sense of satisfaction and trust in our bank. To this end, we ensure that all our employees are constantly aware of the key "Customer First" philosophy when they carry out their duties in the service sector. We also work to ensure this philosophy is reflected in the words and deeds of our employees.

This is also why we never forget the importance of listening to a wide–range of customer opinions. By taking the opinions of each of our customers very seriously and striving to respond appropriately, we aim to be a bank that meets our customers’ needs.

Mechanisms for listening to customer feedback

Mizuho Bank has implemented a number of mechanisms to enable us to listen to the numerous opinions and requests of our customers.

Responding to feedback from our customers

Here are some examples of initiatives introduced in response to opinions and requests received from our customers.

Mizuho acquires third–party certification

Japan service quality

Under the Omotenashi (Hospitality) Standard Certification system created by the Ministry of Economy, Trade and Industry of Japan with the aim of "visualizing" the quality of services to potential customers, Mizuho Bank has obtained red certificates ("beni–ninsho") for all its branches nationwide.
We will continue to make every effort to further enhance our services in our continuous pursuit for service excellence.

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